Onsite IT Support Specialist - Enterprise Tech

FLSmidth; Canning; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

International exposure

Hands-on enterprise tech

Job summary

FLSmidth is seeking an IT Onsite Specialist for Welshpool, AU. The role provides hands-on Level 2 IT support at the site, supporting hardware, software, and workplace technology while coordinating with global IT teams and external vendors for complex issues.

You will own onsite tasks, manage assets, and assist with onboarding/offboarding. The ideal candidate has 3–5 years of IT support experience, strong Windows/M365 skills, and effective English communication.

Qualifications

• 3–5 years of experience in IT support, desktop support, or related technical role.
• Hands-on onsite enterprise IT support experience.
• Strong knowledge of Windows, Microsoft 365, mobile devices, printers, and workplace tech.
• Basic networking concepts, connectivity troubleshooting, cabling, and network equipment.
• Experience with ITSM tools (preferably ServiceNow) and IT asset management processes.
• Understand asset lifecycle management, inventory control, and CMDB principles.
• Clear English communication and local language proficiency.
• Ability to work independently, prioritize, and own issues through to resolution.
• Collaborate effectively with remote IT teams, vendors, and stakeholders.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms and workplace tech.
• Resolve incidents and service requests through ServiceNow while meeting SLAs and maintaining ticket documentation.
• Maintain site IT readiness by keeping devices, room tech, printers, and network gear operational.
• Perform hands-on activities for Global IT teams including installation, replacement, troubleshooting, cabling, rack and stack, reboots.
• Manage IT assets and inventory: receiving, deployment, recovery, stock, audits, lifecycle activities.
• Support onboarding and offboarding by deploying, recovering, reimaging, and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex issues and leverage external resources.
• Support IT projects, site surveys, office moves, infrastructure activities requiring onsite presence.
• Maintain knowledge articles and documentation; suggest process improvements for onsite support.

Skills

IT support

Onsite support

Windows

Microsoft 365

Networking basics

ServiceNow

Asset management

English communication

Independent work

Education

Associate Degree

Tools

ServiceNow

CMDB

Job description

FLSmidth is seeking an IT Onsite Specialist for Welshpool, AU. The role provides hands-on Level 2 IT support at the site, supporting hardware, software, and workplace technology while coordinating with global IT teams and external vendors for complex issues.

You will own onsite tasks, manage assets, and assist with onboarding/offboarding. The ideal candidate has 3–5 years of IT support experience, strong Windows/M365 skills, and effective English communication.