Onsite IT Support Specialist - Level 2 (Welshpool)

FLSmidth; Australia; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

International exposure

Hands-on enterprise tech

Career growth

Collaborative environment

Competitive compensation

Job summary

FLSmidth is seeking an IT Onsite Specialist to provide Level 2 IT support at our Welshpool location in Australia. The role focuses on hands-on troubleshooting, asset management, and onboarding/offboarding support while aligning with Global IT teams.

You will collaborate with Network, Platform, Security, and Workplace teams and coordinate with remote teams and external vendors when extra expertise is required. The ideal candidate is self-driven and customer-focused.

Qualifications

• Hands-on IT support experience in a corporate environment.
• Comfortable working across different IT domains and teams.
• Strong troubleshooting and customer-focused mindset.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining ticket documentation.
• Maintain site IT readiness by ensuring end-user devices, meeting room tech, printers, network equipment and local technology remain operational.
• Perform hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure tasks.
• Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits and lifecycle activities.
• Support onboarding and offboarding by deploying, recovering, reimaging and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex issues requiring external resources.
• Support IT projects, site surveys, office moves and other onsite initiatives requiring presence.
• Maintain knowledge articles and procedures and identify opportunities to improve onsite support processes.

Skills

Onsite support

Windows

Microsoft 365

Networking

Education

Associate Degree

Technical Diploma

Tools

ServiceNow

Job description

FLSmidth is seeking an IT Onsite Specialist to provide Level 2 IT support at our Welshpool location in Australia. The role focuses on hands-on troubleshooting, asset management, and onboarding/offboarding support while aligning with Global IT teams.

You will collaborate with Network, Platform, Security, and Workplace teams and coordinate with remote teams and external vendors when extra expertise is required. The ideal candidate is self-driven and customer-focused.