Onsite IT Support Engineer - Enterprise Tech

309 Flsmidth Pty. Ltd.; Canning; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

International exposure

Hands-on experience

Career growth

Collaborative environment

Broad tech exposure

Inclusive workplace

Competitive compensation

Job summary

FLSmidth is seeking an IT Onsite Specialist to provide hands‑on Level 2 IT support at Welshpool locations in Australia. The role is the local extension of Global IT teams, resolving issues requiring physical presence and maintaining site technology and assets.

You will collaborate with Network, Platform, Security, and Workplace teams, support onboarding/offboarding, manage devices and inventories, and assist IT projects across regional sites.

Qualifications

• 3-5 years of IT support or desktop support experience.
• Experience providing onsite enterprise IT support and resolving hardware/software issues.
• Strong knowledge of Windows and Microsoft 365, mobile devices, printers, and workplace tech.
• Fundamental networking concepts, connectivity troubleshooting, cabling and network equipment.
• Experience with ITSM tools, preferably ServiceNow, and IT asset management processes.
• Knowledge of asset lifecycle management, inventory control and CMDB principles.
• Ability to communicate in English and the local language.
• Ability to work independently and take ownership of issues through resolution.
• Willingness to collaborate with remote IT teams and vendors.
• Flexibility to work fully onsite with occasional regional travel.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• Resolve incidents and service requests through ServiceNow while meeting SLAs and documenting tickets clearly.
• Maintain site IT readiness by ensuring end-user devices, meeting room tech, printers, and network equipment stay operational.
• Perform hands-on tasks for Global IT teams including installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infra activities.
• Manage IT assets and inventory: receiving, deployment, recovery, stock management, audits and lifecycle activities.
• Assist onboarding/offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex issues requiring external expertise.
• Support IT projects, site surveys, office moves, and infrastructure activities requiring onsite presence.
• Maintain knowledge articles and procedures, identifying opportunities to improve onsite support processes.

Skills

IT support

Onsite support

Windows / Microsoft 365

Networking basics

ServiceNow

IT asset management

English communication

Independent work

Cross-team collaboration

Ownership

Education

Associate Degree or Technical Diploma

Tools

ServiceNow

Job description

FLSmidth is seeking an IT Onsite Specialist to provide hands‑on Level 2 IT support at Welshpool locations in Australia. The role is the local extension of Global IT teams, resolving issues requiring physical presence and maintaining site technology and assets.

You will collaborate with Network, Platform, Security, and Workplace teams, support onboarding/offboarding, manage devices and inventories, and assist IT projects across regional sites.