Hands-on Customer Service & Ops Leader - Automate
People2People Au Sf
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Benefits offered by this job
Job summary
People2People in Mulgrave, Melbourne is seeking a Customer Service Manager to lead a 6-person team in a growing telecommunications and technology provider. You will oversee service delivery, ticket management and performance metrics while driving systems optimisation and business transformation.
The role reports to the CEO and offers hands-on leadership, change management, and opportunities to shape processes, adoption of new automation, and KPIs across healthcare, warehousing and engineering
Qualifications
- Experience leading customer service and service delivery or operations teams.
- Strong background in systems optimisation and process improvement.
- Experience managing change and driving performance improvements.
- Hands-on leadership style with a proactive approach.
- Telecommunications experience highly regarded.
- Exposure to Autotask, NetSuite, MSP, telecommunications or ICT environments highly regarded.
Responsibilities
- Lead day-to-day customer service and service delivery operations.
- Coach the team, manage escalations and drive performance improvements.
- Improve processes and drive adoption of new systems and automation.
- Finalise the transition from NetSuite to Autotax.
- Implement KPIs, reporting and accountability frameworks.
- Oversee ticket management and service performance.
- Support operational projects and business growth initiatives.
Skills
Tools
Job description
People2People in Mulgrave, Melbourne is seeking a Customer Service Manager to lead a 6-person team in a growing telecommunications and technology provider. You will oversee service delivery, ticket management and performance metrics while driving systems optimisation and business transformation.
The role reports to the CEO and offers hands-on leadership, change management, and opportunities to shape processes, adoption of new automation, and KPIs across healthcare, warehousing and engineering
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