Gym Manager

Think Commercial; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Performance incentives

Growth opportunities

Job summary

Th!nk Fitness in Cairns invites an energetic Gym Manager to lead our team and drive growth. You will oversee daily operations, champion member experiences, and build strong community ties while delivering results through motivated staff and proactive marketing.

Join a fast-paced, customer-focused gym with incentives for revenue and direct debit growth. This is a hands-on leadership role reporting to the owner, aimed at expanding our footprint in the local fitness scene.

Qualifications

• Experience leading a gym or service team.
• Strong sales and customer service skills.
• Experience in social media, marketing or community engagement.
• Excellent communication and organizational skills.
• A genuine passion for fitness.

Responsibilities

• Take ownership of day-to-day gym operations to ensure a welcoming, professional environment.
• Drive membership growth through local networking, marketing and community engagement.
• Build relationships with current and prospective members to maximise retention and referrals.
• Identify opportunities to increase membership sales and promote services.
• Create social media content and local promotions to strengthen brand awareness.
• Support and motivate team members to foster a positive, collaborative culture.
• Monitor performance metrics and take initiative to improve results.
• Resolve member inquiries professionally to ensure exceptional service.
• Maintain gym quality, cleanliness, equipment and safety standards.
• Manage gym systems, reporting and administrative processes efficiently.

Skills

Leadership

Sales

Customer service

Marketing

Social media

Team management

Networking

Job description

Th!nk Fitness is a locally owned and newly renovated gym in Cairns, built on the belief that fitness should be accessible, motivating and community-driven. With a strong focus on group training, personal coaching and member support, Think Fitness has become a trusted name in local health and wellness. As the business continues to gain momentum, we're gearing up for the next stage of growth. We're not just exercising our potential, we're building a stronger footprint in the fitness industry and creating a community that moves people beyond their limits. This is an opportunity to join a business with momentum and help shape its next chapter of growth.

About the role

As Th!nk Fitness continues its exciting growth and expansion, we are seeking a passionate and driven Gym Manager to lead our team and play a key role in the next stage of our journey. This is a hands-on leadership opportunity for an energetic professional who thrives in a fast-paced environment and is passionate about building high-performing teams, delivering exceptional member experiences, and driving business success.

Reporting to the owner, you will oversee the day-to-day operations of the facility while contributing to the growth of the business through strong commercial acumen, community engagement, member retention initiatives, and team development. You will be instrumental in fostering a positive and results-driven culture that supports both our members and employees as we continue to expand our footprint and services. Generous incentives are being offered for revenue and direct debit membership growth.

This is an exciting opportunity to join a growing organisation where you can make a genuine impact, influence the member experience, and help shape the future success of Th!nk Fitness.

• Take ownership of the day-to-day operations of the gym, ensuring a welcoming, professional and member-focused environment.
• Drive membership growth through proactive networking, local marketing initiatives, community engagement and business development activities.
• Build strong relationships with current and new members to maximise member satisfaction, retention and referrals.
• Identify and implement opportunities to increase membership sales, promote services and support the continued growth of the business.
• Create engaging social media content and local promotional campaigns that strengthen brand awareness and attract new members.
• Support and motivate team members, fostering a positive, collaborative and customer-focused culture.
• Monitor business performance, membership trends and key operational metrics, taking initiative to improve results.
• Resolve member enquiries and operational issues professionally, ensuring positive outcomes and exceptional service.
• Ensure the gym is maintained to a high standard, including cleanliness, presentation, equipment maintenance and safety.
• Manage gym systems, reporting and administrative processes efficiently and accurately.
• Ensure compliance with all workplace health and safety, company policies and industry requirements.
• Act as an ambassador within the local community, helping to build the brand and support our ongoing expansion.

What We're Looking For

• A passionate & motivate self-starter with the initiative and drive to grow memberships and contribute to business success.
• Strong sales, networking and relationship-building skills.
• Excellent customer service and communication skills.
• Experience in social media, marketing or community engagement.
• Strong organisational and problem-solving abilities.
• Experience managing or supervising a team is desirable.
• A genuine passion for fitness, health and helping people achieve their goals.