Club Manager

World Gym; Townsville City; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and bonus

Complimentary gym membership

Staff discounts

Career progression

Leadership development

High-energy culture

Job summary

World Gym Townsville is seeking a Club General Manager to lead the overall performance, culture, and operations of the club, including sales, member experience, PT, group fitness, reception and retail. You’ll drive accountability, develop high-performing teams, and deliver measurable results in a fast-paced, high-energy environment.

You will lead from the front, maintaining operational standards and delivering exceptional member experiences across all areas of the business while fostering a

Qualifications

• Proven leadership experience within fitness, retail, hospitality, or service industries.
• Strong track record leading teams to measurable performance outcomes.
• Financially literate with budgets, KPIs, or reporting.
• Excellent communication and decision-making skills.
• Organised, resilient and process-driven.

Responsibilities

• Lead the overall performance, culture, and operations of the club across sales, member experience, personal training, group fitness, reception, and retail.
• Oversee day-to-day club operations, systems, compliance, and presentation standards.
• Monitor revenue, labour, expenses, and profitability; review reporting and implement initiatives.
• Support strong sales performance, lead conversion, and member retention strategies.
• Resolve escalated member concerns professionally and effectively.
• Maintain a clean, welcoming, high-energy club environment.

Skills

Leadership

Team management

Budget knowledge

Financial reporting

Communication skills

Organisational skills

Decision making

People-focused culture

Job description

Club General Manager – World Gym Townsville

Take the lead at one of Australia's strongest fitness brands.

Why World Gym?

At World Gym Australia,we'rebuild differently.

Since launching in Australia in 2008, World Gym Australia has grown into a nationally recognised fitness brand built on community, culture,performanceand results.We'relooking for a driven and accountable Club General Manager to lead the overall success of World Gym Townsville – from team performance and member experience and revenue growth.

This is more than a management role. It's an opportunity to build a strong club culture, develop high-performing teams, and drive measurable results across every area of the business.

Why Lead With Us?

• Competitive salary and bonus structure
• Complimentary gym membership
• Staff discounts across our Pro Shop and Barbell Café
• Career progression opportunities within a growing national network
• Ongoing leadership development and support
• A high-energy, team-first culture built on accountability, community, and results
• The opportunity to make a real impact within a high-performing club environment

The Role

As a Club General Manager, you’ll lead the overall performance, culture, and operations of the club across sales, member experience, personal training, group fitness, reception, and retail.

This is a hands-on leadership role for someone who thrives on accountability, team development, operational excellence, team development, and driving measurable results. You’ll be responsible for building a high-performing culture, maintaining strong operational standards, and ensuring an exceptional member experience across all areas of the business.

Leadership & Performance:

• Lead, develop, and hold the team accountable to performance standards, KPIs, and club expectations
• Drive a strong team culture built on professionalism, ownership, and results
• Coach team members toward growth and operational excellence

Operations & Business Management:

• Oversee day-to-day club operations, systems, compliance, and presentation standards
• Monitor club performance including revenue, labour, expenses, and profitability
• Review reporting, identify opportunities for improvement, and implement operational initiatives that drive results
• Support strong sales performance, lead conversion, and member retention strategies
• Resolve escalated member concerns professionally and effectively
• Maintain a clean, safe, welcoming, and high-energy club environment

Growth & Culture:

• Support business growth initiatives and local club strategy
• Lead from the front and create an environment where both members and staff thrive

What You’ll Bring

• Proven leadership experience within fitness, retail, hospitality, or service-based industries
• Strong track record leading teams to measurable performance outcomes
• Confident managing accountability and difficult conversations
• Financially literate with experience managing budgets, KPIs, or reporting
• Highly organised, resilient, and process-driven
• Strong communication and decision-making skills
• Comfortable leading in a fast-paced, high-performance environment
• Passionate about people, culture, and creating strong team environments