Club Manager – Full-Time

Fitness Pty Ltd; Brisbane; On-site; AUD 60,000 - 76,000; Full time

Job summary

Stepz Fitness Toowong is seeking a Full-Time Club Manager to lead the daily operations of our Brisbane gym. You’ll be the face of the club, ensuring member satisfaction, handling enquiries, and driving new memberships.

This hands-on role requires a proactive, outgoing personality with strong customer service and sales skills. You’ll work closely with staff and trainers to foster a welcoming, high-energy environment and grow the business.

Qualifications

• Love talking to people and building relationships.
• Excellent customer service and communication skills.
• Comfortable with sales and following up enquiries.
• Willingness to take ownership and work independently.

Responsibilities

• Manage day-to-day operations of the gym.
• Welcome and build relationships with members.
• Handle membership enquiries and tours.
• Sign up new members and drive membership growth.
• Follow up leads and prospective members.
• Respond to calls, emails and social media enquiries.
• Support staff and personal trainers.
• Keep the gym clean and well presented.
• Foster a positive, energetic club atmosphere.
• Identify opportunities to improve and grow the club.

Skills

People skills

Customer service

Sales acumen

Communication skills

Tools

POS system

Job description

Imagine coming to work every day in a job that’s fun, social and genuinely enjoyable.

No corporate office. No boring days. You’ll be running a great gym, surrounded by great people, and playing a key role in growing one of Brisbane’s highest-rated fitness clubs.

Stepz Fitness Toowong is looking for a Full-Time Club Manager

to take ownership of the day-to-day running and continued growth of our club.

This is a hands-on role. You’ll be the face of the gym — looking after our members, handling enquiries, driving new memberships and making sure the club is always operating at its best.

Overview

Imagine coming to work every day in a job that’s fun, social and genuinely enjoyable.

No corporate office. No boring days. You’ll be running a great gym, surrounded by great people, and playing a key role in growing one of Brisbane’s highest-rated fitness clubs.

Stepz Fitness Toowong is looking for a Full-Time Club Manager to take ownership of the day-to-day running and continued growth of our club.

This is a hands-on role. You’ll be the face of the gym — looking after our members, handling enquiries, driving new memberships and making sure the club is always operating at its best.

What You’ll Be Doing

• Managing the day-to-day operations of the gym

• Welcoming and building relationships with members

• Handling new membership enquiries

• Conducting gym tours and signing up new members

• Following up leads and prospective members

• Driving membership growth and member retention

• Responding to calls, emails and social media enquiries

• Managing general club administration

• Supporting and coordinating staff and Personal Trainers

• Keeping the gym clean, tidy and looking its best

• Helping create a great atmosphere and strong club community

• Identifying opportunities to improve and grow the club

Who We’re Looking For

We want someone who is naturally confident, outgoing and proactive.

You’ll be someone who:

• Loves talking to people and building relationships

• Has strong customer service and communication skills

• Is comfortable with sales and following up enquiries

• Takes ownership rather than waiting to be told what to do

• Is organised, reliable and able to work independently

• Has high standards and notices the little things

• Brings positive energy to the gym

• Wants to help grow the business, not simply manage the front desk

Experience in gym management, fitness, sales, hospitality, retail or customer service would be highly regarded.

Fitness industry experience is a bonus, but attitude, personality and work ethic matter most.

Why Stepz Toowong?

Run a busy, growing fitness club
Play a genuine role in growing the business
Fun, supportive and social working environment
Work in the fitness industry every day
Build real relationships with our members
Opportunity to grow alongside the club

We’re looking for someone who can eventually know the club inside and out and treat it like their own.

If you’re confident, switched‑on, great with people and excited by the idea of taking ownership of a growing gym, we’d love to hear from you.