Gym Front Desk & Pro Shop Sales Associate

World Gym International; Penrith; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Complimentary World Gym membership

Staff discounts on products

Genuine career progression

Job summary

World Gym Penrith is seeking an energetic, sales-focused casual receptionist to join our team. You’ll blend retail sales, member service and front-desk duties, owning the Pro Shop experience and helping members find the right products.

A strong interest in fitness and supplements, plus a friendly, proactive approach, will help you build product knowledge and drive member satisfaction across retail, café and gym floor. This role requires availability across early mornings to evenings and weekends.

Qualifications

• Experience in retail and member-facing roles.
• Ability to meet sales targets and KPIs.
• Confident in promoting products and services.

Responsibilities

• Assist with front-desk reception and member inquiries.
• Drive retail sales and upsell products.
• Maintain Pro Shop and café/customer areas.
• Process sales through POS accurately.
• Stock checks and display presentation.

Skills

Retail sales

Customer service

Product knowledge

Communication

Hospitality experience

Tools

POS system

Job description

Driveretail sales. Know your products. Deliver great member experiences. Build your career with World Gym.

About World Gym Australia

World Gym Australia is one of the country’s mostrecognisedand rapidly growing fitness brands, with a growing national network of clubs and new locations continuing to open across Australia.

Our clubs are more than just gyms. They are communities built around training, great member experiences and an energetic fitness culture. We are committed to developing our people, building high-performingteamsand creating genuine opportunities for career progression within the World Gym network.

The Opportunity

World Gym Penrith is looking for anenergetic, sales-focusedand customer-driven Casual Receptionistto join our team.

This is a hands-on role combiningretail sales, member service, BarbellCaféand day-to-day club operations.You’llbe a key point of contact for members while taking ownership of the Pro Shop experience, helping members find the right products and contributing directly to the club’s retail performance.

A strong interest infitness, training,supplementsand sports nutritionis important, asyou’llbe expected to build your product knowledge and confidentlyassistmembers with their purchases.

You’llneed to be available to work across a range of shifts, including4:30am-10:30pm weekdays and 6am-6pm weekends & public holidays.

WhatYou’llDo

Work towards and achieveretail sales targets and KPIs

Proactively engage with members andidentifyopportunities to recommend relevant products

Develop strong knowledge of supplements, sports nutrition, apparel, lifting accessories and other Pro Shop products

Confidently educate members on products and help them make informed purchasing decisions

Build strong relationships with members and encourage repeat business

Process sales accurately through the POS system

Member Service & Reception

Welcome members and visitors and create a positive first impression

Provide friendly, professional service and respond to member enquiries

Answer phone calls andassistwith general reception enquiries

Support the smooth day-to-day operation of the front desk

Build positive relationships with members and contribute to a welcoming club environment

Prepare shakes and coffees and provide friendly, efficient service

Assistmembers with café enquiries and product selections

Stock & Retail Operations

Assistwith stock ordering and replenishment

Receive and process incoming stock

Monitor stock presentation, rotation,availabilityand expiry dates

Identifylow or slow-moving stock and communicate requirements to management

Build andmaintainattractive, well-presented retail displays

Assistwith purchase orders and general retail administration

Maintainhigh standardsof cleanliness and presentation across reception, retail,caféand gym floor areas

Assistwith general club duties to ensure the facility is clean,organisedand welcoming

Take ownership of thesmall detailsthat contribute to a great member experience

About You

We’relooking for someone who is:

Passionate about fitness,trainingand the gym environment

Genuinely interested insupplements, sportsnutritionand fitness products, with the willingness to continually develop your product knowledge

Sales-driven and motivated by achieving targets and KPIs

Confident engaging with members and recommending products based on their needs

Experienced in retail, sales,hospitalityor customer service

Confident communicating with a wide range of people and building strong relationships

Comfortable initiating conversations and proactively selling rather than waiting for customers to approach you

Reliable,organisedand able to work effectively in a fast-paced environment

Comfortable working independently as well as part of a team

Available to work across a range of shifts, including4:30am-10:30pm weekdays and 6am-6pm weekends & public holidays.

Professional,energeticand willing to get involved across all areas of the club

Interested in developing your skills and building a career within the fitness industry

Current First Aid and CPR certification

Why JoinWorldGym?

Drive results. Build your fitness industry knowledge. Develop your career withWorldGym.

Build your retail careerby working towards real sales targets and KPIs

Develop specialist product knowledgeacross supplements, sports nutrition,appareland training products

Turn your passion for fitness into your careerby helping members find products that support their training goals

Develop your sales skillsthrough face-to-face selling, product recommendations,upsellingand relationship building

Learn how a successful fitness cluboperatesacross retail, customer service,hospitalityand day-to-day operations

Work alongside experienced club leadersand develop your professional skills in a high-energy environment

Build your career with a growing national brand, with genuine opportunities to progress within the World Gym network

Be part of the club community, surrounded by people who share your passion for fitness and training

What We Offer

Ongoing coaching,mentoringand professional development

Retail and product training to build your industry knowledge

Genuine career progression opportunities – we love to promote from within

Supportive and energetic working environment

Complimentary World Gym membership

Staff discounts across our supplement and apparel range

Opportunity to develop skills across retail, sales,hospitalityand fitness operations

How to Apply

Ifyou’repassionate aboutfitness, training,supplementsand sales, enjoy talking to people and are motivated by achieving results,we’dlove to hear from you.

Apply via SEEK with your resume and a brief overview of whyyou’dbe a great fit for World Gym Penrith.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .