Guest Services Team / Front Office Representative

Strath Motel; Strathalbyn; On-site; AUD 42,000 - 54,000; Part time

Job summary

Strath Motel in Strathalbyn, SA, is seeking a Front Office Representative to welcome guests, handle check-ins/outs, and manage reservations with a focus on friendly, efficient service. The role requires strong communication, active listening, and multitasking in a busy hotel setting.

Your duties include answering inquiries, updating bookings, and providing local recommendations to enhance guest stays, with a rotating roster and weekend/public holiday availability.

Qualifications

• Experience in hospitality or customer service is a plus, but not essential.
• On the job training provided.
• Proficiency with POS systems and computer software.

Responsibilities

• Greet guests warmly and manage check-in/check-out to ensure a smooth experience.
• Answer reservations, inquiries, and local information requests via phone, email, or in person.
• Update bookings and room availability in the property management system.
• Coordinate with housekeeping and maintenance to prepare rooms and meet guest needs.
• Process payments and maintain accurate reservation records.

Job description

Guest Services Team / Front Office Representative

The Role
As the face of our motel, you will be the first point of contact, ensuring guests have a seamless, structured and positive experience from start to finish.

We are seeking a motivated member to join our Guest Services Team. We would love to have you join us to provide exceptional, friendly service through check-ins, reservations, and local recommendations. The role focuses on making guests feel at home, requiring strong communication skills, active listening, problem-solving, and positive energy.

Sharing a fortnightly rotating roster averaging 45-50 hours per fortnight; with a 2 day/4day split – specific hours noted below.

Week 1

Monday RDO

Tuesday RDO

Thursday RDO

Friday 8am – 6pm

Saturday 8am – 6pm

Sunday RDO

Week 2

Monday 8:30am – 6pm

Tuesday RDO

Thursday 8am – 6pm

Friday RDO

Saturday 8:30am – 4:30pm

Sunday 8:30am – 4:30pm

Immediate Start Available

Flexibility is encouraged and working a mixture of shifts. Additional hours may be required from time to time to cover leave within the team. Weekends and some Public Holiday availability is ESSENTIAL.

Key Responsibilities

Welcoming Service:Greet guests warmly upon arrival, ensuring a smooth and efficient check-in/check-out process.

Enquiry Handling:Respond to guest requests, phone calls, and emails regarding reservations, amenities, and local information.

Reservations & Administration:Manage bookings, update room availability, and handle transactions using property management systems.

Local Knowledge:Provide insights on local attractions, eateries, and transport to enhance the guest experience.

Team Collaboration:Work with other departments to maintain cleanliness and efficiency.

Billing & Records:Process payments, update guest billing details, and maintain accurate reservation records.

Operational Support:Coordinate with housekeeping and maintenance teams to ensure rooms are ready, guest needs are met and maintenance schedules are adhered to.

Attention to Detail:Meticulous in adhering to guidelines, confidentiality and maintaining accurate records.

Service Recovery:Address guest concerns or complaints promptly and professionally to ensure high satisfaction.

What We Are Looking For

Friendly & Professional Demeanor:A positive \"can-do\" attitude and the ability to connect with diverse guests.

Initiative:Ability to solve problems independently and go above and beyond.

Multitasking Skills:Ability to handle front desk duties and back-office tasks simultaneously in a fast-paced environment.

Experience:Previous experience in hospitality or customer service is a plus, but not essential. On the job training can be provided. Would ideally hold current certificates for, First Aid and Food Safety Handling.

Technical Skills:Proficiency with POS systems and computer software.

Additional: A 'hands on' approach to general reception duties, including but not limited to, on site laundry, preparing breakfast to serve and small kitchen tasks.

Applications close Friday 2nd October at 4pm.

Strath Motel

Strath Motel – Your Gateway to the Fleurieu

Experience the best of both worlds. Enjoy cosmopolitan 4-star accommodation set amidst the gently rolling hills surrounding the charming town of Strathalbyn.

Conveniently located just 46km from the city of Adelaide, central to the Langhorne Creek and McLaren Vale Wine Regions, Strathalbyn is ideally positioned between the Adelaide Hills, Fleurieu Peninsula and Murraylands, making it the perfect gateway to each of these distinctive regions.

Constructed in 2008, the award-winning Strath Motel offers affordable 4-star accommodation comprised of 23 modern ground-floor rooms, providing easy access and all the comforts you’d expect from an inner-city hotel – with all the warmth and friendliness you expect only in the country!

Source: This is an extract from the company's own website.