Assistant Front Office Manager

Stamford Grand Adelaide; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted meals and non-alcoholic BeV

Provided meals during allocated shifts

Dry-cleaning allowance

Career growth opportunities

Job summary

Stamford Grand Adelaide, part of Stamford Hotels and Resorts, invites applications for an Assistant Front Office Manager to lead daily Front Office operations with a focus on delivering exceptional guest experiences. Reporting to the Front Office Manager, you will guide the team, uphold standards and drive service excellence across shifts in a premium hotel setting.

The role requires strong communication, leadership and problem-solving skills, with flexibility to work mornings, evenings,

Qualifications

• A qualification in Hospitality Management (desirable).
• Current RSA, First Aid Certification and a current driver's license (desirable).
• Experience as a Fire Warden and First Aid Officer (desirable).
• Experience with hotel booking systems - preferably Opera (desirable).
• Excellent communication skills (both written & verbal).
• Excellent problem-solving skills.
• Strong leadership skills with the ability to motivate employees to deliver a high standard of service.
• Commitment with flexibility to work mornings, evenings, weekends and public holidays.
• Have legal requirements to live and work unrestricted in Australia.

Responsibilities

• Manage Front Office operations to deliver seamless guest interactions in line with standard procedures and service excellence.
• Implement and drive successful service strategies that align with the department KPI's & goals.
• Oversee and audit the standards and operations of the reservations department.
• Ensure web site booking process is maintained up-to-date and functional.
• Manage effective rostering that aligns with wage budgets and staff competencies to uphold daily operations.
• Embed and improve a guest-first culture and support and coach to constantly uplift team capability and accountabilities.
• Schedule team training, track performance management, onboarding and recruitment activities in conjunction with Human Resource.
• Control and manage daily hotel inventory, as well as monitoring room availability and upselling initiatives.
• Ensure operational data, guest stays and entitlements are accurate and correctly actioned in systems.
• Administration and reporting, including delivering key information to relevant departments regarding special events and group movements.
• Managing escalations and complaints effectively, ensuring customer experience is not jeopardised.
• Manage concierge duties.
• Manage emergency situations and give first response to medical situations.
• Undertake regular security inspections of the hotel premises.
• Actively drive in depth handover meetings, where issues are handed over to the next shift to ensure continuity of service and a resolve.
• Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance.

Skills

Communication skills

Leadership

Problem solving

Flexibility

Education

Hospitality Management

Tools

Opera

Job description

• Excellent communication skills (both written & verbal)

We are currently seeking a motivated and experienced Assistant Front Office Manager to join our team. This is an exciting opportunity for a passionate hospitality professional looking to take the next step in their leadership career.

Reporting to the Front Office Manager, you will play a key role in overseeing the daily operations of the Front Office department. You will lead by example, ensuring exceptional guest service standards are consistently delivered while supporting and developing the Front Office team.

• Permanent full time position
• Located in Moseley Square Glenelg overlooking Glenelg beach
• Rotating shifts including morning, afternoons, nights and weekends

About Stamford Hotels And Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

Core Functions Of Your Role

The ideal candidate will possess strong hotel management experience within a premium environment and have demonstrated ability to drive successful operations by partnering with various departments, in a fast-paced and dynamic environment, maximising profitability of venue areas.

• Manage Front Office operations to deliver seamless guest interactions in line with standard procedures and service excellence
• Implement and drive successful service strategies that align with the department KPI's & goals
• Oversee and audit the standards and operations of the reservations department
• Ensure web site booking process is maintained up-to-date and functional
• Manage effective rostering that aligns with wage budgets and staff competencies to uphold daily operations
• Embed and improve a guest-first culture and support and coach to constantly uplift team capability and accountabilities
• Schedule team training, track performance management, onboarding and recruitment activities in conjunction with Human Resource
• Control and manage daily hotel inventory, as well as monitoring room availability and upselling initiatives
• Ensure operational data, guest stays and entitlements are accurate and correctly actioned in systems
• Administration and reporting, including delivering key information to relevant departments regarding special events and group movements
• Managing escalations and complaints effectively, ensuring customer experience is not jeopardised
• Manage concierge duties
• Manage emergency situations and give first response to medical situations
• Undertake regular security inspections of the hotel premises
• Actively drive in depth handover meetings, where issues are handed over to the next shift to ensure continuity of service and a resolve
• Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance

About You

• A qualification in Hospitality Management (desirable)
• Current RSA, First Aid Certification and a current driver's license (desirable)
• Experience as a Fire Warden and First Aid Officer (desirable)
• Experience with hotel booking systems - preferably Opera (desirable)
• Excellent communication skills (both written & verbal)
• Excellent problem-solving skills
• Strong leadership skills with the ability to motivate employees to deliver a high standard of service
• Commitment with flexibility to work mornings, evenings, weekends and public holidays
• Have legal requirements to live and work unrestricted in Australia

Benefits & Perks

• Discounted meals and non-alcoholic beverages
• Supplied meals during allocated rostered shifts
• Complementary dry-cleaning allowance
• Career growth opportunities

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, covered under applicable law.

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