Guest Services Specialist | Front Desk with Flexible Shifts

Strath Motel; Strathalbyn; On-site; AUD 42,000 - 54,000; Part time

Job summary

Strath Motel in Strathalbyn, SA, is seeking a Front Office Representative to welcome guests, handle check-ins/outs, and manage reservations with a focus on friendly, efficient service. The role requires strong communication, active listening, and multitasking in a busy hotel setting.

Your duties include answering inquiries, updating bookings, and providing local recommendations to enhance guest stays, with a rotating roster and weekend/public holiday availability.

Qualifications

• Experience in hospitality or customer service is a plus, but not essential.
• On the job training provided.
• Proficiency with POS systems and computer software.

Responsibilities

• Greet guests warmly and manage check-in/check-out to ensure a smooth experience.
• Answer reservations, inquiries, and local information requests via phone, email, or in person.
• Update bookings and room availability in the property management system.
• Coordinate with housekeeping and maintenance to prepare rooms and meet guest needs.
• Process payments and maintain accurate reservation records.

Job description

Strath Motel in Strathalbyn, SA, is seeking a Front Office Representative to welcome guests, handle check-ins/outs, and manage reservations with a focus on friendly, efficient service. The role requires strong communication, active listening, and multitasking in a busy hotel setting.

Your duties include answering inquiries, updating bookings, and providing local recommendations to enhance guest stays, with a rotating roster and weekend/public holiday availability.