Retail Attendant

Sea Life; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free attraction access

Career development

Playful culture

Job summary

SEA LIFE is seeking a Retail Assistant Host at our Darling Harbour Attraction in Sydney. You will work across outlets, delivering outstanding guest service, meeting KPIs and sales targets, and maintaining visual merchandising to align with brand guidelines.

You will handle transactions, stay updated on promotions, and collaborate with the team to reach store goals while ensuring a positive guest experience. WWCC willingness is required.

Qualifications

• Experience in retail or sales settings.
• Strong customer service mindset with guest-focused approach.
• Ability to work in a fast-paced, target-driven environment.
• Flexible and adaptable to shifts and varying times.
• Available weekends and NSW school holidays.

Responsibilities

• Deliver exceptional customer service and create a positive in-store experience.
• Meet or exceed individual and store sales targets and KPIs.
• Use upselling techniques to maximise sales opportunities.
• Keep the store clean, well-presented and well-stocked.
• Process transactions accurately using the POS system.

Skills

Retail experience

Customer service

Upselling

Teamwork

Attention to detail

Tools

POS system

Job description

What you\'ll bring to the team

Would you like to work for one of the world\'s most loved family escapes?

We currently have a fantastic opportunity to join our team as a Retail Assistant Host at our Darling Harbour Attractions, part of the Merlin Entertainments group.

About the Role

As a Retail Assistant, you will be working across multiple outlets, and you will play a key role in achieving store sales targets by delivering outstanding customer service and consistently meeting KPIs. This includes actively engaging customers, identifying sales opportunities, and maintaining high visual merchandising standards to ensure the store is appealing, well-stocked, and aligned with brand guidelines.

Your duties include but are not limited to:

• Always deliver exceptional customer service, creating a positive and engaging in-store experience by meeting and greeting all guests


• Consistently achieve or exceed individual and store sales targets and KPIs (e.g. revenue per capita, Upsell hit rates, guest satisfaction & budget)


• Use effective upselling techniques to maximise every sales opportunity


• Ensure the store is clean, well-presented, and fully stocked


• Process customer transactions accurately and efficiently using the POS system


• Stay up to date with promotions, campaigns, and new product launches


• Work collaboratively with team members to achieve store goals and maintain a positive team environment


• Provide constructive feedback to improve business efficiency and performance.

About You

To shine in this role, you will have a passion for customer service with a focus on fun. Most importantly, you will have a real desire to learn and develop your career with a drive to streamline processes and always look for improvements.

You will be able to work consistent weekends with some weekday availability. You will also have full availability over NSW school holiday periods. You will be able to work shifts at various times, earliest being 6:30am and latest finishing at 9:15pm.

You will also have:

• Necessary retail or sales experience


• A great eye for detail


• Ability to work in a fast-paced, target-driven environment


• Ability to multi-task


• Flexible and adaptable approach


• A genuine passion for delivering memorable guest experiences


• Ability to be approachable and comfortable talking to a range of guests


• Shows a strong ability to problem solve when faced with difficult tasks


• Reliable & punctual


• Ability to work both independently and as part of a team

This role requires the below certifications or willingness to obtain prior to commencement:

• Working With Children Check (WWCC)

Benefits:

• Corporate benefits including free access to all our attractions worldwide


• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions


• Being part of a business built on play

About Us:

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 7 attractions, including SEA LIFE, Wild Life and Madame Tussauds, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlin\'s Magic Wand and the SEA LIFE Trust.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team that enjoys the ride – then we want to hear from you!

Pay Range

Competitive