Guest Services Pro – Front Desk & Hospitality

The Arsonist Manly Pty Ltd; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Salary packaging options up to $15,990

Novated leasing

Meals and Entertainment card up to $2,

Job summary

The Arsonist Manly Pty Ltd seeks a Guest Service Agent in Brisbane to deliver exceptional guest service, assist with check-in, answer inquiries and resolve issues to ensure a comfortable stay.

The casual role offers 28–32 hours per week, with rotating shifts including weekends and public holidays. Proficiency in MS Office and a valid driver's license are desirable; there may be potential for permanent employment for the right candidate.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office and other computer applications.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Unrestricted automatic or manual driver’s license is essential.

Responsibilities

• Greet guests upon arrival and check them into their rooms.
• Provide information about hotel amenities, services, and local attractions.
• Respond to guest inquiries and resolve any issues that may arise during their stay.
• Process payments and maintain accurate records of guest transactions.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained.
• Assist with the planning and execution of events and conferences hosted at the hotel.
• Maintain a professional and courteous demeanor at all times.

Skills

Customer service

Hospitality

Communication

Multitasking

Attention to detail

Microsoft Office

Driver’s license

Education

High school diploma

Tools

Microsoft Office

Job description

The Arsonist Manly Pty Ltd seeks a Guest Service Agent in Brisbane to deliver exceptional guest service, assist with check-in, answer inquiries and resolve issues to ensure a comfortable stay.

The casual role offers 28–32 hours per week, with rotating shifts including weekends and public holidays. Proficiency in MS Office and a valid driver's license are desirable; there may be potential for permanent employment for the right candidate.