Guest Services Pro - 14/7 Roster, Onsite Meals

Civeo Australia; Mackay Regional; On-site; AUD 76,000 - 93,000; Full time

Benefits offered by this job

Accommodation on site

Meals provided

14/7 roster

Career progression

EAP

Job summary

Civeo is seeking a Guest Services Assistant for Dysart Village in Queensland. You will be the first point of contact for guests, handling arrivals, departures, bookings and enquiries, ensuring prompt, professional service while adhering to company procedures.

This permanent full-time role operates on a 14 days on, 7 days off roster with accommodation and meals provided on site, contributing to a welcoming guest experience across the village’s facilities.

Qualifications

• Experience in reception, guest services, front office, reservations or administration.
• Strong customer service and communication skills.
• Experience using accommodation management systems (RMS experience highly regarded).
• Good computer skills, including Microsoft Office.
• Strong organisational and problem-solving abilities.
• Ability to work effectively in a busy, fast-paced environment.

Responsibilities

• Deliver exceptional customer service to guests and clients.
• Process reservations, accommodation bookings and room allocations.
• Complete guest check-ins and check-outs efficiently and accurately.
• Respond to guest enquiries and resolve issues professionally.
• Maintain accurate reservation, reporting and administrative records.
• Process retail transactions, EFTPOS payments and cash handling requirements.
• Prepare operational reports and complete general administration duties.
• Liaise with housekeeping and maintenance teams regarding guest requests.
• Maintain a safe, professional and welcoming environment.
• Assist with accommodation administration and village reception operations.

Skills

Guest services

Reception

Reservations

Administration

Customer service

Microsoft Office

Communication

Problem-solving

Tools

RMS

Microsoft Office

Job description

Civeo is seeking a Guest Services Assistant for Dysart Village in Queensland. You will be the first point of contact for guests, handling arrivals, departures, bookings and enquiries, ensuring prompt, professional service while adhering to company procedures.

This permanent full-time role operates on a 14 days on, 7 days off roster with accommodation and meals provided on site, contributing to a welcoming guest experience across the village’s facilities.