Guest Service Generalist

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Daylesford; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU andNZ

Job summary

Travel + Leisure Co. is hiring a Guest Service Generalist in Australia to perform daily Front Office, Housekeeping, Food & Beverage and Maintenance tasks.

You’ll greet owners and guests, check in/out, answer inquiries, manage luggage, cash handling and bookings, and help with night audits. The role requires a passion for customer service, strong communication, presentable appearance and the ability to work a flexible roster, including weekends and holidays.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.

Responsibilities

• Perform front desk duties, including greeting owners and guests.
• Check in and out for guests.
• Answer telephone and email inquiries.
• Portage of luggage.
• Cash handling and balancing procedures.
• Attend to tour & travel inquiries/bookings.
• Make reservations and conduct night audit procedures.
• Operate administration equipment (email, basic Word & Excel, credit card machines).
• Housekeeping tasks such as cleaning and maintenance of guest accommodation.
• Assist Food & Beverage functions, including preparation and service of items.
• Support Maintenance tasks for guest rooms and common areas.

Skills

Customer service

Communication

Interpersonal skills

Professional grooming

Tools

Word & Excel

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests
• Check in and out
• Answer telephone and email inquiries
• Portage of luggage
• Cash handling and balancing procedures
• Tour & travel inquiries/bookings
• Reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages
• Maintenance functions such as maintaining guest accommodation and common areas

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand

What You’ll Bring

• Genuine passion for customer service
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, evenings and school holiday period
• Current drivers licence (preferable)

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.