Guest Services & Front Desk Specialist

The Star Entertainment Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary meals

Uniform provided

Five weeks annual leave

Discounted parking

Restaurant & hotel discounts

Lifestyle discounts

Career growth opportunities

Job summary

The Star Sydney is seeking a Front Office Agent to support our busy hotel at Pyrmont/Darling Harbour. You will handle check-ins, check-outs, guest bookings, and payments with precision while delivering warm, professional service to every guest.

Reporting to the Front Office Manager, you will contribute to memorable guest experiences and collaborate with hotel teams to uphold our service standards. This role offers strong growth opportunities within a premier entertainment complex.

Qualifications

• Extensive guest service experience in Front Office/Guest Services.
• Excellent written and verbal communication skills.
• Ability to speak a second language is highly regarded.
• Solid knowledge of the local area and surroundings.
• Excellent grooming and professional presentation.

Responsibilities

• Provide exceptional guest service during check-in and check-out and throughout the stay.
• Respond to reservation requests via phone or email promptly.
• Maintain confidentiality and adhere to company policies and procedures.
• Take responsibility for tasks such as securing payments and issuing room keys.
• Manage credit and cash transactions and update guest accounts appropriately.

Skills

Guest service

Communication skills

Second language

Local area knowledge

Grooming & presentation

Tools

Opera

Job description

The Star Sydney is seeking a Front Office Agent to support our busy hotel at Pyrmont/Darling Harbour. You will handle check-ins, check-outs, guest bookings, and payments with precision while delivering warm, professional service to every guest.

Reporting to the Front Office Manager, you will contribute to memorable guest experiences and collaborate with hotel teams to uphold our service standards. This role offers strong growth opportunities within a premier entertainment complex.