Guest Services & Front Desk Associate

Hyatt Hotels Corporation; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Shift meals

Spa discounts

Accommodation worldwide

Learning and development

Employee assistance program

Paid family leave

Job summary

Park Hyatt Sydney is seeking a Front Office/Guest Services role focused on delivering exceptional guest experiences. You will manage guest and staff communications, operate switchboards, and handle wake-up calls with precision while maintaining discretion and professionalism.

The role requires familiarity with hotel products and services, strong organisational skills, and the ability to stay composed during busy periods; a completion within 15 minutes for follow-ups is expected.

Qualifications

• Good Telephone and communication skills.
• Good Computer Skills particularly in the use of MS Office.
• Good organisational skills.
• Able to work well under pressure.
• 6 months experience in a hotel of comparable standards is desired.

Responsibilities

• Facilitate efficient communications for guests and employees within the hotel and with external contacts.
• Confidently operate switchboard consoles, paging system, and related computer equipment.
• Handle personal wake-up calls with accuracy, whether automatic or manual.
• Act proficiently in all emergency procedures; remain calm and professional during incidents.
• Be fully conversant in hotel products and services to handle guest enquiries efficiently.
• Log requests and ensure follow-up actions occur within 15 minutes.

Skills

Telephone skills

MS Office

Organisational skills

Under pressure

Job description

Park Hyatt Sydney is seeking a Front Office/Guest Services role focused on delivering exceptional guest experiences. You will manage guest and staff communications, operate switchboards, and handle wake-up calls with precision while maintaining discretion and professionalism.

The role requires familiarity with hotel products and services, strong organisational skills, and the ability to stay composed during busy periods; a completion within 15 minutes for follow-ups is expected.