Luxury Bell Attendant & Guest Services Concierge

Park Hyatt Sydney; Sydney; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Shift meals

Spa discounts

Hyatt accommodations after 3 months

Learning & development programs

Employee assistance program

Diversity and inclusion

Job summary

Park Hyatt Sydney is seeking a friendly Bell Attendant to assist guests with arrival, luggage handling and seamless movement around the hotel’s Bell Desk. You will escort guests to rooms, explain facilities and help coordinate transportation as needed.

Join a luxury team and benefit from Hyatt's global training, staff meals, accommodation discounts, and a supportive, inclusive workplace that values guest care and exceptional service.

Qualifications

• Thorough knowledge of Sydney
• Friendly and outgoing personality
• Valid Driver’s License, preferred Manual Drive License
• Previous experience in a five star hotel is desired

Responsibilities

• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Directs guests and visitors to any of the Hotel’s facilities.
• Escorts guests to their rooms, explaining all in house and room facilities.
• To transport guest’s luggage to and from the guest’s room on arrival and departure.
• Ensures vehicle's license number, type are logged down on the luggage tags for future reference.
• Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.
• Assists to direct traffic in the hotel’s driveway
• Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.

Skills

Guest service

Local knowledge

Communication

Problem solving

Driver's license

Job description

Park Hyatt Sydney is seeking a friendly Bell Attendant to assist guests with arrival, luggage handling and seamless movement around the hotel’s Bell Desk. You will escort guests to rooms, explain facilities and help coordinate transportation as needed.

Join a luxury team and benefit from Hyatt's global training, staff meals, accommodation discounts, and a supportive, inclusive workplace that values guest care and exceptional service.