Guest Experience Shift Manager

YHA Australia; Byron Bay; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free stays across YHA network

Team adventures and training

Staff discounts

Job summary

YHA Australia is seeking a full-time Shift Manager for YHA Cape Byron and Byron Bay properties. Join a not-for-profit, member-based network focused on friendly service, strong social impact and vibrant guest experiences.

Be part of a team delivering smooth daily operations and exceptional guest care across the Byron Bay locations. You’ll supervise staff, coordinate check-ins/out, events, and safety protocols while reporting to the Property Manager.

Qualifications

• Experience as Duty Manager, Shift Manager or Front of House Manager or similar.
• First Aid & CPR certification is beneficial.
• Availability for rotating 7-day roster.
• Proven leadership and ability to develop the team.

Responsibilities

• Promoting a friendly and welcoming atmosphere across properties aligned with YHA values.
• Daily operations including check-ins/outs, group movements, activities and events.
• Support the team to maintain high hygiene and safety standards; hands-on leadership.
• Prepare shift reports and communicate information to Property Manager and teammates.
• Act as first point of contact in emergencies, following SOPs.

Skills

Experience in shift management

Front of House management

Leadership & team supervision

Job description

YHA Australia is seeking a full-time Shift Manager for YHA Cape Byron and Byron Bay properties. Join a not-for-profit, member-based network focused on friendly service, strong social impact and vibrant guest experiences.

Be part of a team delivering smooth daily operations and exceptional guest care across the Byron Bay locations. You’ll supervise staff, coordinate check-ins/out, events, and safety protocols while reporting to the Property Manager.