Guest Services & Communications Agent

Meriton Suites; Gold Coast City; Presencial; AUD 34.000 - 41.000; Tempo integral

Resumo da vaga

Meriton Suites Surfers Paradise is seeking a casual Telephone Operator to join our award-winning, vibrant team on the Gold Coast. You will handle incoming and outgoing calls, route calls, and provide guests with information about hotel services while maintaining exceptional service standards.

The role emphasizes teamwork, professionalism, and the ability to stay calm under pressure. This position offers flexible casual hours within a bustling hotel environment, with opportunities to develop

Qualificações

• Authentic customer service is essential.
• Impeccable grooming and presentation standards.
• Strong communication and listening skills are required.
• Ability to work in a team environment and under pressure.

Responsabilidades

• Answering incoming calls from both in-house and external guests.
• Log and follow up on guests requests with the appropriate departments.
• Direct calls to guest rooms, departments, or key stakeholders of the business.
• Place outgoing calls when required.
• Provide information about hotel services to guests.
• Know what action to take when an emergency call is required.
• Communicate effectively with associates and support hotel operations as a team.

Conhecimentos

Customer service

Grooming & presentation

Communication

Teamwork under pressure

Descrição da vaga

Meriton Suites Surfers Paradise is seeking a casual Telephone Operator to join our award-winning, vibrant team on the Gold Coast. You will handle incoming and outgoing calls, route calls, and provide guests with information about hotel services while maintaining exceptional service standards.

The role emphasizes teamwork, professionalism, and the ability to stay calm under pressure. This position offers flexible casual hours within a bustling hotel environment, with opportunities to develop