Guest Services All-Rounder - Thredbo

YHA Australia; Thredbo; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free stays across network

Team adventures to other locations

Discounts across YHA network

Career development opportunities

Cultural flexibility

Wellbeing support

Referral program

Job summary

YHA Australia is seeking a proactive Guest Services All Rounder to support the Thredbo property. This casual, part-time role covers Reception, Housekeeping, Guest Activities and Food & Beverage, with opportunities to grow across YHA properties nationwide.

Shifts include overnights and day rotations; onsite accommodation may be available. A welcoming, flexible team player with strong guest service skills will thrive in this dynamic hospitality role.

Qualifications

• Exceptional interpersonal and communication skills are required.
• Experience as Duty Manager, Waiter/Waitress, Events, Reception, Front of House or Housekeeper is preferred.
• Attention to detail and strong organisational skills.
• Experience using Microsoft Office is desired.
• RSA certification and a First Aid certificate (or willingness to obtain) are preferred.
• Knowledge of the local area and travel/tourism industry is beneficial.
• You must be physically fit to carry equipment and make beds.

Responsibilities

• Reception: greet guests and manage check-in with accurate account documentation.
• Guest Activities: design and promote events to engage guests.
• Housekeeping: maintain rooms to high standards; manage laundry and safety issues.
• Food & Beverage: assist with food handling; maintain hygiene standards.
• Health & Safety: follow YHA policies to ensure safety of guests and staff.

Skills

Interpersonal skills

Customer service

Microsoft Office

Flexibility

RSA certification

First Aid certificate

Travel/tourism knowledge

Job description

Who we areAt YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

Immerse yourself in the magic ofYHAThredbo. From world-class skiing to cozy nights by the fire, YHA Thredbo puts you right in the heart of the action and during the quieter season, you will have the opportunity to focus on other broader YHA company led initiatives.

About the role

We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team. The Guest Services All Rounder is the ultimate part time role that allows you to gain exposure to all operational aspects of our amazing properties.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Events/Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a casual position and shifts are available overnight and during the day. Onsite accommodation is available if required.

Responsibilities include

• Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
• Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
• Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
• Food & Beverage- Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
• Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
• Ideally you'd have experience as a Duty Manager, Waiter/Waitress, Events, Reception, Front of House, Housekeeper or a similar role
• You'll need to have good attention to detail and organisational skills.
• Experience using Microsoft office
• Flexibility to work a rotating roster, including nights, weekends and public holidays
• RSA certification and a First Aid Certificate (or willingness to obtain one)
• Knowledge of the local area and travel/tourism industry
• You must be physically fit to carry equipment and make beds ect

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Collaborate, listen and connect
• Care for people and planet

What's in it for you

• Travel Perks:Free stays across our network – because we love travel as much as our members do!
• Team Adventures:Opportunities to visit other locations for team building and training
• Discounts:Access to benefits at various stores and across the YHA network
• Growth:Professional development and career opportunities throughout YHA
• Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
• Wellbeing Support:For you and your immediate family through our Employee Assistance Program
• Referral Program:Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected and sustainable place?