Guest Services All-Rounder - Blue Mountains

The Glen Hotel Pty; Sydney; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Free stays network

Team training trips

Store discounts

Career development

Cultural flexibility

Wellbeing program

Referral program

Job summary

YHA Australia is seeking a proactive Guest Services All-Rounder at Blue Mountains for a casual role. You’ll work across Reception, Housekeeping, Guest Activities/Events, and Food & Beverage, with development opportunities locally and across Australia.

RSA is essential and First Aid is desirable, with a rotating roster including nights, weekends and public holidays. You will bring excellent guest service, strong organisational skills, and enjoy creating engaging experiences for travellers within

Qualifications

• Exceptional interpersonal and communication skills.
• Experience in customer service, hospitality, or a similar role.
• Good attention to detail and strong organisational skills.
• Experience using Microsoft Office and reservations/POS systems.
• RSA certification is essential; First Aid certificate desirable.
• Flexibility to work a rotating roster including nights, weekends and public holidays.

Responsibilities

• Reception – welcome guests and ensure seamless check-in; accurate accounts/documentation.
• Guest Activities – create and promote activities to engage guests.
• Housekeeping – maintain property and guest rooms to high standards; manage laundry.
• Food & Beverage – maintain hygiene and assist in service, including coffee/barista duties.
• Health & Safety – adhere to policies to ensure safety for guests and staff.

Skills

Interpersonal skills

Communication skills

Customer service

Hospitality experience

Attention to detail

Organisational skills

Reservations/POS experience

RSA certification

First Aid certificate

Tools

Microsoft Office

POS systems

Reservations software

Job description

Guest Services All-Rounder - Blue Mountains

Guest Services All Rounder (Casual)

About us At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet. What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact. Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nested in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot. YHA Blue Mountains, nestled in the central area of Katoomba, is a 240-bed facility catering to both domestic and international travellers, as well as sizable groups. This historic site boasts extensive communal amenities, a co-working area, ample space for groups and events, and a diverse range of private and shared rooms. Guests can enjoy a daily breakfast service, with the option of catering for groups and those attending meetings. A dedicated team of 12 staff members strives to create unforgettable experiences for guests, and we are thrilled to announce the recruitment of a new Reception/Housekeeping member to join this team.

About the role

We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism. This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a Casual position, and you must be 18 years or older. Responsibilities include

Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

Ideally you'll have experience in customer service, hospitality, or a similar role

You will need have good attention to detail and organisational skills

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

RSA certification is essential and First Aid certificate is desirable

Knowledge of the local area and travel/tourism industry (desired)

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

Travel Perks: Free stays across our network – because we love travel as much as our members do!

Team Adventures: Opportunities to visit other locations for team building and training

Discounts: Access to benefits at various stores and across the YHA network

Growth: Professional development and career opportunities throughout YHA

Cultural Flexibility: Swap standard public holidays for ones that have personal meaning

Wellbeing Support: For you and your immediate family through our Employee Assistance Program

Referral Program: Know someone great? We reward successful candidate referrals

Screening Questions

• Do you have a Responsible Service of Alcohol (RSA)?
• Please confirm if you are an Australian or New Zealand Citizen or Permanent Resident ?
• If not a Citizen or Permanent Resident, please confirm what visa you currently hold?