Guest Services All Rounder - Coolangatta

YHA Australia; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free stays across YHA network

Team travel opportunities

Store discounts

Growth and development

Wellbeing support

Referral program

Job summary

YHA Australia at Coolangatta is seeking a proactive Guest Services All-Rounder for a part-time position. You will gain exposure to reception, housekeeping, guest activities/events, and food and beverage operations across our lively property.

Ideal candidates will have strong customer service skills, be 18+, and ready to work a rotating roster including nights and weekends. RSA and First Aid are desirable.

Qualifications

• Experience in customer service or hospitality is preferred.
• Excellent interpersonal and communication skills.
• Willingness to work a rotating roster, including weekends and public holidays.
• Must be 18 years or older.

Responsibilities

• Reception: greet guests and process check-in efficiently.
• Guest activities: plan and promote events to engage guests.
• Housekeeping: maintain clean rooms and common areas.
• Food & Beverage: assist in service and café duties with hygiene standards.
• Health & Safety: follow YHA policies to ensure safety.

Skills

Interpersonal skills

Customer service

Communication skills

Organisational skills

Tools

Microsoft Office

Reservations/POS systems

Job description

About us

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart?

We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

YHA Coolangatta

YHA Coolangatta is a vibrant and welcoming property located in the heart of Coolangatta, just steps away from some of Australia’s best beaches and the Gold Coast Airport. This property is ideal for travellers seeking a beachside adventure or a relaxing getaway in a lively city. YHA Coolangatta features a range of private and co-living rooms with shared bathrooms and offers facilities, including a swimming pool, guest games room, and convenient proximity to public transport, cafes, and local attractions.

About the role

We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 15 hours per week and you must be 18 years or older.

Responsibilities include

• Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
• Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
• Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
• Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
• Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
• Ideally you'll have experience in customer service, hospitality, or a similar role
• You'll need to have good attention to detail and organisational skills
• Experience using Microsoft office and ideally experience in reservations/POS or bookings systems
• Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)
• RSA certification is essential and First Aid certificate is desirable
• Knowledge of the local area and travel/tourism industry (desired)

Our Values

• Collaborate, listen and connect
• Care for people and planet

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals