Guest Services Agent - Island Resort Front Desk

Daydream Island Resort and Spa; Whitsunday Regional; Presencial; AUD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Daydream Island Resort & Living Reef is seeking Guest Services Agents for multiple openings. You will greet guests warmly on arrival, assist by phone and in person, and maintain high security and confidentiality standards.

You will manage reservations, billing, and messages to ensure a seamless guest experience. Ideal candidates bring strong front office experience, professional demeanor, and excellent communication and selling skills to maximise occupancy and rates while staying calm under

Formación

• Front Office/Reception experience required.
• Knowledge of Opera/Fidelio is required; Opera Cloud is desirable.
• Proficient with MS Office applications.

Responsabilidades

• Provide a positive first and last impression for guests on arrival and departure.
• Handle information and billing accurately during arrival and departure.
• Follow cash and security procedures.
• Ensure reservations have correct rates.
• Record and pass on messages accurately.
• Prioritize guest experience in all interactions.
• Maximise yield in occupancy and rates where possible.

Conocimientos

Professional image

Quick thinker

Team player

Telephone etiquette

Negotiation

Time management

Stays calm under pressure

Cooperative relationships

Opera/Fidelio knowledge

MS Office

Herramientas

Opera

Fidelio

Opera Cloud

Descripción del empleo

Daydream Island Resort & Living Reef is seeking Guest Services Agents for multiple openings. You will greet guests warmly on arrival, assist by phone and in person, and maintain high security and confidentiality standards.

You will manage reservations, billing, and messages to ensure a seamless guest experience. Ideal candidates bring strong front office experience, professional demeanor, and excellent communication and selling skills to maximise occupancy and rates while staying calm under