Island Front Desk Pro — Guest Services Agent

Voyages Tourism Australia Pty Ltd; Fraser Coast Regional; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Discounted staff accommodation with Wi

Discounted meals and resort-wide staff

FREE K'gari Explorer Tours and ferry"

Access to staff village facilities,gym

Discounts on Journey Beyond travel

Job summary

Kingfisher Bay Resort on K’gari is seeking a friendly Guest Service Agent to join our Front Office team on a part-time, live-on island basis. You will welcome guests, handle check-ins and check-outs, and respond to enquiries to ensure a smooth stay.

Experience in guest services or hospitality is ideal, with knowledge of RMS, Opera or Sihot helpful. A current First Aid certificate is required or willingness to obtain.

Qualifications

• Experience in guest services, reception or customer-facing hospitality roles.
• Experience in a hotel, resort or tourism environment highly regarded.
• Current First Aid Certificate or willingness to obtain.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Assist with reservations, enquiries and guest requests.
• Share local knowledge and recommendations with guests.
• Maintain accurate guest records and booking information.
• Help create exceptional guest experiences every day.

Skills

Guest services

Reception

Communication

Problem solving

Education

First Aid Certificate

Tools

RMS

Opera

Sihot

Job description

Kingfisher Bay Resort on K’gari is seeking a friendly Guest Service Agent to join our Front Office team on a part-time, live-on island basis. You will welcome guests, handle check-ins and check-outs, and respond to enquiries to ensure a smooth stay.

Experience in guest services or hospitality is ideal, with knowledge of RMS, Opera or Sihot helpful. A current First Aid certificate is required or willingness to obtain.