Guest Experience Specialist - Island Resort Front Desk

K'gari (Fraser Island); Hervey Bay; On-site; AUD 40,000 - 56,000; Full time

Benefits offered by this job

Discounted staff accommodation with Wi

Discounted meals

Resort-wide staff discounts

Free K’gari Explorer Tours and ferry"

Access to staff village facilities,gym

Community centre access

Discounts on Journey Beyond travel

Job summary

Kingfisher Bay Resort on K’gari (Fraser Island) seeks a Guest Service Agent for the Front Office. You will welcome guests, handle check-ins/outs, respond to enquiries and coordinate seamless arrivals and departures on Australia’s iconic island.

You’ll bring guest services experience, strong communication, and familiarity with RMS/Opera/Sihot booking systems; First Aid certification is preferred. This is a full-time, on-site role with island living benefits.

Qualifications

• Experience in guest services or reception in hospitality.
• Strong communication and problem-solving skills are required.
• First Aid certificate or willingness to obtain one.

Responsibilities

• Welcome guests and manage check-ins/outs.
• Assist with reservations and guest enquiries.
• Share local knowledge and recommendations with guests.
• Maintain accurate guest records and bookings.

Skills

Guest services experience

Communication

Problem solving

Tools

RMS

Opera

Sihot

Job description

Kingfisher Bay Resort on K’gari (Fraser Island) seeks a Guest Service Agent for the Front Office. You will welcome guests, handle check-ins/outs, respond to enquiries and coordinate seamless arrivals and departures on Australia’s iconic island.

You’ll bring guest services experience, strong communication, and familiarity with RMS/Opera/Sihot booking systems; First Aid certification is preferred. This is a full-time, on-site role with island living benefits.