Guest Services Agent - Front Desk (Part-Time)

seek.com.au; Randwick City Council; On-site; AUD 28,000 - 39,000; Part time

Job summary

seek.com.au is seeking a part-time front office receptionist for a hotel, responsible for smooth shift operations, greeting guests and ensuring a seamless handover to the next shift.

Required: at least 2 years in a hotel front office/reception role, excellent grooming, superb phone and customer service skills, and the ability to work under pressure. You must be available mornings/evenings/overnights, weekends and public holidays for at least 6 months, with rights to work in Australia.

Qualifications

• Minimum 2 years experience in a similar role in the hotel industry.
• Excellent grooming and presentation standards.
• Exceptional phone manner and customer service skills.
• Ability to work under pressure.
• Eye for detail and ability to pick up systems and procedures quickly.
• Flexible to work on a 7-day rotating roster.
• Willing to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum.
• Necessary rights to work full-time in Australia.

Responsibilities

• Provide a welcoming and quality service and experience for guests, checking guests in and out as required.
• Manage and confirm guest accounts, ensuring all data is accurate and posted in the system as necessary
• Take and enter reservations into the operating system
• Answer guest queries in a positive, timely and efficient manner, liaising with other departments as necessary
• Manage the daily reconciliation of the hotel as necessary
• Ensure house security and detect breaches of laws by which the company is governed
• Handle disruptive guests and ensure their discreet removal from the property if needed

Skills

Front desk experience

Customer service

Phone etiquette

Attention to detail

Job description

seek.com.au is seeking a part-time front office receptionist for a hotel, responsible for smooth shift operations, greeting guests and ensuring a seamless handover to the next shift.

Required: at least 2 years in a hotel front office/reception role, excellent grooming, superb phone and customer service skills, and the ability to work under pressure. You must be available mornings/evenings/overnights, weekends and public holidays for at least 6 months, with rights to work in Australia.