Guest Service Agent

Focus Apartments; Gold Coast City; On-site; AUD 34,000 - 48,000; Part time

Job summary

Focus Apartments in Surfers Paradise is seeking a Front Office superstar to deliver exceptional service. This casual role offers approximately 15–20 hours per week with an immediate start.

Responsibilities include operating the REI Cloud PMS, assisting guests, processing arrivals and departures, inputting bookings, and handling daily emails. You will liaise with Maintenance, Housekeeping and Body Corporate as required.

Qualifications

• Minimum 6–12 months reception/reservation experience is required.
• Hospitality industry experience is required.
• Professional presentation and work ethic.
• Exceptional communication skills, written and verbal.

Responsibilities

• Operate the Property Management System (REI Cloud) and assist guests.
• Process guest arrivals and departures and input bookings.
• Attend to daily emails and respond to guest queries.
• Troubleshoot guest complaints as required and coordinate withMaintenance/Housekeeping/Body Corporate.

Skills

Reception/Reservation experience

Communication skills

Team oriented

Australian work rights

Tools

REI Cloud

Job description

Located in the heart of Surfers Paradise, Focus Apartments is currently seeking a Front Office super star who is motivated and committed to providing exceptional service.

Employment Status: Casual

Hours Available Per Week: Approx. 15 - 20 hours

On-site training and ongoing support will be provided to the successful applicant. Duties include:

• Operation of PMS i.e. Property Management System (Currently utilizing REI Cloud).
• Support guest queries and action, as required.
• Process guest arrivals and departures.
• Input bookings.
• Attend to daily emails.
• Troubleshoot guest complaints, where required
• Maintain communication with relevant departments e.g. Maintenance, Housekeeping, Body Corporate etc.

Personal Specifications

• A minimum of 6-12 months reception/reservation experience is required.
• Essential hospitality industry experience is required.
• Professional presentation and work ethic.
• Exceptional communication skills, written and verbal.
• Ability to operate property management system.
• Ability to work between 9:00 am - 5:00 pm Monday to Friday, 9:00 am - 2:00 pm Saturday, and 9:00 am - 12:00 pm Sunday. These are our typical operating hours and may vary during peak periods, annual leave coverage and other busy periods. We can work with you to accommodate your availability where possible.
• Team focused with the ability to work autonomously.
• Candidates must have Australian work rights.

IMMEDIATE START