Guest Services Agent — Flexible Shifts + Perks

Best Western; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Uniform provided

Staff discounts

Gift cards via Best Western Innsider

Hotel accommodation discounts

Job summary

Best Western Sydney is seeking a friendly Guest Services Agent to join our front desk team. You will assist guests with inquiries, reservations, and check-ins to ensure a smooth arrival experience.

Shifts run from 7am–3pm or 3pm–11pm on a rotating roster, with a minimum of 22 hours per week, including weekends and public holidays. Protel Air experience is a plus.

We offer training, uniform provision, staff discounts, and access to Best Western Innsider perks to support your hospitality growth.

Qualifications

• Customer-focused hospitality professional with a welcoming presence.
• Strong verbal and written communication, including phone manners.
• Ability to work with a diverse range of guests and teams.
• Capable of independent work and following procedures.
• Experience with hotel reception software (Protel Air) or similar.
• Willingness to complete Responsible Service of Alcohol if not already certified.

Responsibilities

• Answer guest calls, emails, and inquiries promptly.
• Process check-ins, reservations, and room assignments.
• Coordinate with housekeeping for room readiness.
• Explain parking and local area information to guests.
• Handle payments and settle charges at check-out.
• Prepare daily arrivals/departures reports and balance transactions.
• Identify special guest requests and actions.

Skills

Customer service

Communication

Teamwork

Independent work

Protel Air experience

Alcohol service knowledge

Tools

Protel Air

Job description

Best Western Sydney is seeking a friendly Guest Services Agent to join our front desk team. You will assist guests with inquiries, reservations, and check-ins to ensure a smooth arrival experience.

Shifts run from 7am–3pm or 3pm–11pm on a rotating roster, with a minimum of 22 hours per week, including weekends and public holidays. Protel Air experience is a plus.

We offer training, uniform provision, staff discounts, and access to Best Western Innsider perks to support your hospitality growth.