Luxury Villa Attendant - Elevate Guest Comfort

Saddles Mount White; Central Coast; On-site; AUD 45,000 - 65,000; Full time

Job summary

Grand Saddles in Mount White, NSW, is seeking a Villa Attendant to uphold the highest standards of lodge presentation and guest comfort. You will prepare and present each villa, deliver thoughtful turndown, restock with care and notice guest preferences to personalise every stay.

Reporting to the Housekeeping Supervisor, you will work quietly and diligently, maintaining hygiene and safety while collaborating with front office and maintenance teams.

Qualifications

• Previous housekeeping experience in a luxury hotel, lodge or resort is preferred.
• A meticulous approach and genuine pride in presentation.
• Warm, courteous and discreet in guest interactions.
• Good physical fitness and the ability to work efficiently to time.
• An understanding of safe chemical handling and manual handling practices.
• A team player who communicates clearly with front office and maintenance.
• Flexibility across a rotating roster, including weekends and public holidays.
• Your own reliable transport, given the lodge's location in Mount White.

Responsibilities

• Service and present villas to the lodge's standard, daily and on departure.
• Deliver a considered evening turndown service.
• Record and share guest preferences so each stay feels personal.
• Report maintenance needs and lost property promptly.
• Care for linen, amenities and equipment, and manage stock responsibly.
• Maintain public areas, spa spaces and back-of-house to the same standard.
• Follow hygiene, safety and chemical handling procedures at all times.

Skills

Housekeeping experience

Attention to detail

Guest service

Safety & chemical handling

Team collaboration

Reliability

Job description

At Grand Saddles, the lodge is the heart of the stay. It is where guests return after a long lunch, a spa ritual or an afternoon in the valley, and where they should feel entirely at ease. As a Villa Attendant, you create that feeling.

You will prepare and present each lodge to an exacting standard, from the crispness of the linen to the placement of a handwritten note. You will deliver turndown with thought, restock and refresh with care, and notice the small things: the guest who prefers extra pillows, the anniversary that deserves flowers, the book left open on the day bed. Working quietly and discreetly, you will be as much a part of the guest experience as anyone on the front of house team.

The position reports to the Housekeeping Supervisor and suits someone who takes genuine pride in doing things beautifully.

About You

Previous housekeeping experience in a luxury hotel, lodge or resort is preferred, though attitude and eye for detail matter most

A meticulous approach and genuine pride in presentation

Warm, courteous and discreet in guest interactions

Good physical fitness and the ability to work efficiently to time

An understanding of safe chemical handling and manual handling practices

A team player who communicates clearly with front office and maintenance

Flexibility across a rotating roster, including weekends and public holidays

Your own reliable transport, given the lodge's location in Mount White

What You'll Do

Service and present villas to the lodge's standard, daily and on departure

Deliver a considered evening turndown service

Record and share guest preferences so each stay feels personal

Report maintenance needs and lost property promptly

Care for linen, amenities and equipment, and manage stock responsibly

Maintain public areas, spa spaces and back-of-house to the same standard

Follow hygiene, safety and chemical handling procedures at all times

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