Guest Service Host

Work Initiatives; Canberra; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Professional development and training

Staff awards and rewards

Free meals on shift

Discounted parking

Staff discounts on food & beverage

Uniforms provided

Employee Assistance Program (EAP)

Job summary

Casino Canberra is seeking a Guest Service Host to support the Marketing Department, handle reception duties and provide administrative assistance. Casual, full-time and part-time roles are available. You will contribute to a smooth guest experience and help promote promotions and events across the casino.

Fluency in Mandarin, Cantonese or Vietnamese is valued, with opportunities for professional development, staff rewards, free meals, parking benefits and uniforms.

Qualifications

• Excellent customer service skills.
• Ability to work in a team.
• Fluency in Mandarin, Cantonese or Vietnamese.

Responsibilities

• Greet patrons and perform reception duties for the Marketing Department.
• Provide administrative support to the Marketing Department.
• Answer and redirect incoming telephone calls; manage cloak room services.

Skills

Customer service

Multilingual

Job description

There is an opportunity to join our longstanding business for individuals who enjoy working with patrons and are highly motivated. If you like working in the hospitality industry, appreciate learning and thrive as being a part of a team, then we want to hear from you!

As a Guest Service Host, you will play an essential part in ensuring the smooth and efficient operation of the Marketing Department. The successful candidate will be responsible for reception duties and providing administrative support to the Marketing Department.

*Casual, full-time and part-time positions will be considered.

To be successful in this environment Ideally you will

• Have a strong work ethic and positive attitude
• Be able to offer exceptional customer service
• Be able to speak fluent in Mandarin, Cantonese or Vietnamese
• Offer advice on Casino Marketing promotions and events, assist with enquiries on all aspects of guest experience at Casino Canberra
• Provide reception services such as meet and greet patrons and visitors, answer and redirect incoming telephone calls, provide cloak room services
• Establish and maintain relationships with Casino Canberra patrons, both VIP and non-VIPs
• Building the Rewards program database by inviting and signing up new patrons
  

About us

We are a boutique casino, with a diverse workforce and a focus on excellence in customer service. We have fun and pride ourselves on professionalism while providing our patrons with a unique entertainment experience.

• Secure career opportunity with above award wages and conditions
• Professional development and training opportunities
• Staff awards and rewards
• Free meals while on shift
• Discounted parking available
• Staff discounts on food & beverage
• Complimentary and laundered uniforms
• Employee Assistance Program (EAP)

Requirements for all Applicants

• Australian Citizens or Permanent Residents or have an unrestricted right to work indefinitely in Australia
• Must be 18 years or older to apply
• Be available to work on a rotating roster including shifts on days, nights, weekends and public holidays