Guest Service Generalist

Travel + Leisure Co.; Merrijig; On-site; AUD 45,000 - 60,000; Full time

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to assist with Front Office, Housekeeping, Food & Beverage and Maintenance in a dynamic hospitality environment. You will help ensure guests feel welcome and well cared for throughout their stay.

The role involves greeting guests, handling check-in/out, inquiries, reservations, and delivering courteous service. Weekend and evening shifts may be required, with opportunities for growth within our hospitality portfolio.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.
• Current drivers licence (preferable).

Responsibilities

• Perform front desk duties: greet owners/guests, check in/out, answer calls and emails.
• Manage reservations, bookings, and night audit procedures.
• Handle luggage portage and cash handling/balancing.
• Maintain guest accommodation and common areas; housekeeping support.
• Support tour and travel inquiries and provide courteous service.

Skills

Customer service

Communication

Positive attitude

Presentation

Flexible roster

Driver's license

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities include, but are not limited to:

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages
• Maintenance functions such as maintaining guest accommodation and common areas

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand

What You'll Bring

• Genuine passion for customer service
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, evenings and school holiday period
• Current drivers licence (preferable)

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ********@travelandleisure.com, including the title and location of the position for which you are applying.