Guest Service Generalist

A.P.V.C. Limited ACN 093 228 141; Australia; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel stays

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to handle daily Front Office, Housekeeping, Food & Beverage and Maintenance tasks, ensuring owners and guests are welcomed with a proactive and positive attitude.

You'll greet guests, check in/out, answer calls, manage inquiries, assist with reservations, and maintain guest rooms and common areas with a team-focused approach, including weekend and shift flexibility.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.
• Current driver's licence (preferable).

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests, check in and out, answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures.
• Possess a thorough knowledge of administration equipment such as Email, Word and Excel documentation, and Credit Card settlement machines.
• Housekeeping functions such as cleaning and maintaining guest accommodation.
• Food & Beverage functions such as preparing and serving Food & Beverages.
• Maintenance functions such as maintaining guest accommodation and common areas.

Skills

Front desk operations

Customer service

Communication

Interpersonal skills

Flexible roster

Tools

Email systems

Word processing (Word)

Excel basics

Credit card terminals

Job description

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities include, but are not limited to:

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages
• Maintenance functions such as maintaining guest accommodation and common areas

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand

What You'll Bring

• Genuine passion for customer service
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, evenings and school holiday period
• Current drivers licence (preferable)

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.