Guest Experience Host

Leisure Co.; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounted hotel stays across AU, Fiji

Job summary

Travel + Leisure Co. in Sydney is seeking a part-time Guest Experience Host to join our Manly team. You will greet and register owners and guests, provide local area information, and help schedule tours and sales appointments for our resorts and livestream platforms.

Excellent customer service, strong communication, and the ability to work weekends and public holidays are essential. Prior hospitality experience is preferred, with a professional presentation.

Qualifications

• Previous experience in a hotel or hospitality role is preferred.
• Strong customer service mindset and local area knowledge.
• Excellent communication and presentation skills.

Responsibilities

• Greet and register owners and guests.
• Provide information on local area attractions.
• Assist in tour generation and set up sales appointments.
• Maintain high levels of service during check-in and throughout guest stay.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Computer literacy

PMS knowledge

Tools

Hirum / Fidelio / Opera PMS

Job description

Front Office and Guest Services (Hospitality and Tourism)

Customer Service

Property Management Software

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go where opportunity is always on

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Manly team as a part time Guest Experience Host today!

How You'll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Travel and Leisure's community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Discounted hotel stays across Australia, Fiji, New Zealand

What You'll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, including the title and location of the position for which you are applying.

Salary:Attractive package will be offered to right candidate