Guest Service Centre Agent

Sofitel; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Discounted staff meals

Learning programs

Uniform provided

Employee Assistance Program

Accommodation discounts

Worldwide hotel discounts

Job summary

Sofitel Adelaide is seeking a warm, professional Front Office Host to welcome guests by phone and in person, manage the hotel switchboard, direct calls and respond to enquiries with care.

You will connect guests with the right services, ensure an effortless stay, and uphold our standards of personalised luxury. English fluency and a guest-focused attitude are essential. Opera PMS experience is preferred, with a flexible roster encouraged.

Qualifications

• Guest-focused personality essential.
• Excellent verbal and written English communication; additional languages advantageous.
• Exceptional interpersonal skills, problem solving, organisation and attention to detail.
• Prioritise, make sound decisions and remain composed in a fast-paced environment.
• Valid South Australian RSA certification.
• Flexibility to work over a 7-day roster preferred.

Responsibilities

• Welcome guests by phone and in person with a warm, professional manner.
• Manage hotel switchboard, direct calls and respond to enquiries.
• Connect guests with the right people and services across the hotel to create a seamless experience.

Skills

Guest-focused

Excellent English

Interpersonal skills

Prioritisation & composure

RSA certification

Flexible 7-day roster

Opera PMS familiarity

Tools

Opera PMS

Job description

Company Description

Belong in a place where you can be yourself and let your passion shine.

At Sofitel Adelaide, we believe luxury is brought to life through genuine human connection, exceptional experiences and an uncompromising commitment to excellence. Join a hotel community where your contribution is valued, your talents are celebrated and you are empowered to make a difference.

Here, you will have the freedom to share ideas, challenge convention and master your craft, while creating personalised experiences that make every guest feel genuinely special. Together, we celebrate the joy of hospitality, the richness of cultural connection and the pursuit of excellence, creating extraordinary experiences for our guests and meaningful opportunities for our Heartists® to grow.

Job Description

You are the first voice our guests hear and a central point of connection throughout their stay. You provide a warm and professional welcome over the phone, manage the hotel switchboard, direct calls and respond to guest enquiries and requests with care and confidence. By listening, anticipating and taking ownership, you connect guests with the right people and services across the hotel, helping to create an effortless experience where every guest feels recognised, genuinely cared for and supported at every touchpoint.

Qualifications

What you will bring to the role:

• A guest-focused personality is essential
• Excellent verbal and written English communication skills; additional languages are advantageous
• Exceptional interpersonal skills, problem solving capability, organisation and attention to detail
• Prior experience working with Opera or another Property Management System
• Ability to prioritise, make sound decisions and remain composed in a complex, fast-paced operating environment
• A valid South Australian Responsible Service of Alcohol certification
• Whilst availability to work over a 7 day roster is desirable, candidates seeking a flexible work arrangement to suit personal commitments are encouraged to apply

Additional Information

Thrive In Our Sofitel Community, With

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special Note

Only applicants currently located in Australia with full Australian working rights will be considered.