Guest Service Centre Agent

Accor; Adelaide; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

Meal discounts

Uniform provided

Employee Assistance Program

Learning & development programs

Job summary

Sofitel Adelaide, part of Accor, is seeking a Guest Services professional to deliver a warm, professional welcome and manage the switchboard and guest inquiries. The role requires strong English skills, exceptional interpersonal abilities, and experience with Opera PMS.

You will connect guests with the right services across the hotel, ensuring an effortless, personalised experience and maintaining composure in a fast-paced environment. Australian work rights are required.

Qualifications

• A guest-focused personality is essential.
• Excellent verbal and written English communication.
• Exceptional interpersonal skills, problem solving capability, organisation and attention to detail.
• Experience with Opera or another PMS.
• Ability to prioritise and remain composed in a fast-paced environment.
• South Australian RSA certification.
• Availability to work over a 7 day roster; flexible arrangements encouraged.

Responsibilities

• Provide a warm, professional welcome to guests and answer calls.
• Manage the hotel switchboard and direct calls efficiently.
• Respond to guest inquiries and requests with care and confidence.
• Connect guests with the right departments and services across the hotel for a seamless stay.
• Anticipate guest needs and help create a memorable experience at every touchpoint.

Skills

Guest-focused personality

English communication

Interpersonal skills

Problem solving

Organisation and attention to detail

Prior PMS experience

Ability to prioritise and stay calm

RSA certification

Flexible roster availability

Tools

Opera PMS

Job description

Belong in a place where you can be yourself and let your passion shine.

At Sofitel Adelaide, we believe luxury is brought to life through genuine human connection, exceptional experiences and an uncompromising commitment to excellence. Join a hotel community where your contribution is valued, your talents are celebrated and you are empowered to make a difference.

Here, you will have the freedom to share ideas, challenge convention and master your craft, while creating personalised experiences that make every guest feel genuinely special. Together, we celebrate the joy of hospitality, the richness of cultural connection and the pursuit of excellence, creating extraordinary experiences for our guests and meaningful opportunities for our Heartists to grow.

Job Description

You are the first voice our guests hear and a central point of connection throughout their stay. You provide a warm and professional welcome over the phone, manage the hotel switchboard, direct calls and respond to guest enquiries and requests with care and confidence. By listening, anticipating and taking ownership, you connect guests with the right people and services across the hotel, helping to create an effortless experience where every guest feels recognised, genuinely cared for and supported at every touchpoint.

Qualifications

What you will bring to the role:

• A guest-focused personality is essential
• Excellent verbal and written English communication skills; additional languages are advantageous
• Exceptional interpersonal skills, problem solving capability, organisation and attention to detail
• Prior experience working with Opera or another Property Management System
• Ability to prioritise, make sound decisions and remain composed in a complex, fast-paced operating environment
• A valid South Australian Responsible Service of Alcohol certification
• Whilst availability to work over a 7 day roster is desirable, candidates seeking a flexible work arrangement to suit personal commitments are encouraged to apply

Additional Information

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.