Guest Service Agent (Parental Leave Cover)

Accor; Adelaide; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Discounted accommodation

F&B discounts worldwide

Family & Friends discounts

Academies learning programs

Uniform provided

Employee assistance program

Opportunities to grow within Accor

Job summary

Accor-associated Sofitel Adelaide is seeking a Guest Service Agent on a 12-month fixed-term contract commencing December 2026. This part-time role sits in the Rooms category and supports guest services beyond basic check-in/check-out, delivering personalised experiences and regional recommendations.

The ideal candidate will have Opera Cloud or similar PMS experience, a valid Australian driver’s license, and fluency in English. Availability includes days, nights, weekends, and public holidays.

Qualifications

• Experience with Opera Cloud or similar Property Management System.
• Fluency in English (written and spoken).
• Valid Australian driver’s license.
• Availability to work days, nights, weekends and public holidays.
• Parental leave cover commitment.

Responsibilities

• Provide personalised guest service and anticipate guest needs.
• Share knowledge of the region and offer recommendations to enhance stays.
• Assist with guest check-in/check-out using Opera Cloud and support front desk operations.

Skills

Opera Cloud experience

Full driver’s license

Fluent English

Additional languages a plus

Education

Responsible Service of Alcohol certification

Tools

Opera Cloud

Job description

Guest Service Agent (Parental Leave Cover)

• Part-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Part-Time

Belong in a place where you can be yourself and let your passion shine.

At Sofitel Adelaide, we believe luxury is brought to life through genuine human connection, exceptional experiences and an uncompromising commitment to excellence. Join a hotel community where your contribution is valued, your talents are celebrated and you are empowered to make a difference.

Here, you will have the freedom to share ideas, challenge convention and master your craft, while creating personalised experiences that make every guest feel genuinely special. Together, we celebrate the joy of hospitality, the richness of cultural connection and the pursuit of excellence, creating extraordinary experiences for our guests and meaningful opportunities for our Heartists® to grow.

By welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guest needs and offer recommendations that make their stays even more special. This is a 12-month fixed term contract, commencing December 2026.

What you will bring to the role:

• A service-focused personality is essential, with the ability to connect with guests through story telling and anticipation of needs
• Prior experience working with Opera Cloud or a similar Property Management System
• Unrestricted full driver’s license, with confidence driving both automatic and manual cars is an advantage
• Fluency in English language, both written and verbal; additional languages are an asset
• Must have Responsible Service of Alcohol certification or be willing to obtain
• Availability to work days, nights, weekends, public holidays essential

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.