Guest Service Agent

Accor Apartments & Realty; North Canberra; On-site; AUD 42,000 - 56,000; Full time

Job summary

Accor Apartments & Realty in Canberra is seeking a Guest Service Agent to warmly welcome guests and set the tone for their stay. You will manage check-in/out, answer questions, and promote hotel services while delivering outstanding hospitality.

You will need strong communication, multitasking and the ability to work varied shifts including nights and weekends. Experience at a hotel front desk is a plus, and you should enjoy helping guests create memorable experiences.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication.
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk experience

Customer service

Team collaboration

Multitasking

Communication skills

Shift flexibility

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out


• Confidant in communicating with guests and colleagues to ensure cohesive collaboration


• Conquer challenges alongside guests, transforming dilemmas into success stories


• Promote hotel amenities and services by having a deep understanding of products and offerings


• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge


• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset


• Innovative approach to exceeding customer service expectations


• Skilled at collaborating within teams, as well as working independently


• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills


• Proficiency in both written and verbal communication


• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required