Guest Service Agent

Accor Apartments & Realty; Gosford; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in Gosford, NSW, is seeking a Guest Service Agent to warmly welcome guests, manage check-in/out, and promote services. You will ensure a memorable stay through personalized service and proactive hospitality.

Role requires strong communication, problem-solving, and teamwork, with the ability to handle reservations and guest accounts. Nights, weekends, and holidays may be required to support guest needs.

Qualifications

• Experience in hotel front desk operations.
• Strong customer service orientation and problem-solving skills.
• Ability to work collaboratively in a team and independently.
• Proven multitasking ability and time management under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk experience

Customer service excellence

Team collaboration

Multitasking under pressure

Written & verbal communication

Shift flexibility

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required