Assistant Manager - Mercure Newcastle

MERCURE; Newcastle City Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Mercure Newcastle, part of Accor, is seeking an energetic Assistant Manager to ensure smooth hotel operations with a high level of customer service.

You will oversee Front Office daily activities, work with housekeeping, maintenance and F&B, supervise staff, and resolve guest issues with a professional and friendly approach.

A rotating roster including mornings, evenings and weekends is expected, and relevant hospitality experience plus MS Outlook/Office proficiency are required.

Qualifications

• Relevant experience in the hotel industry.
• Strong knowledge of Outlook, Office, and Opera.
• Guest-focused and able to lead teams.
• Clear and confident communication, written and verbal.

Responsibilities

• Assist and oversee day-to-day Front Office operations.
• Lead and motivate team members across departments.
• Ensure high levels of customer service and handle guest issues.
• Coordinate with Housekeeping, Maintenance and F&B.
• Support on check-in/check-out processes.
• Respond to emergencies and ensure smooth operation.

Skills

Guest focus

Leadership

Communication

Team collaboration

Problem solving

Adaptability

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Mercure Newcastle offers the best location Newcastle has to offer. Jaw dropping coastline, the vibrant foreshore, exciting nightlife, and beautiful beaches worth dipping your toes in to are just some of the many charms of this coastal city. Newcastle is the gateway to both the magical Hunter Valley Wine Region and the Lake Macquarie area, providing a convenient location to base yourself during your NSW adventures.

Mercure Newcastle offers 131 guest rooms, outdoor pool, 4 conference rooms and a restaurant and bar catering to a wide range of travelers.

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team and working closely with housekeeping, maintenance and Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.
• Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.

Qualifications

Your experience and skills include:

• Relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
• Guest obsessed focus
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
• Clear and confident communication skills – both written and verbal
• Hold a valid Responsible Service of Alcohol certificate and First Aid training or wiliness to obtain before starting
• Ability to work across a rotating roster including mornings, evenings and weekends

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!