Front Office Supervisor

Minor Hotels; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive hotel deals

Global perks

Health insurance offers

Job summary

Minor Hotels in Brisbane is seeking a Front Office Supervisor to lead and support a team, delivering exceptional guest experiences and a warm welcome. The role requires strong leadership, guest service focus, and the ability to manage daily operations and guest arrivals/departures.

You will role-model excellence, motivate staff, and resolve guest issues promptly, while maintaining high service standards and professional presentation. Flexibility for weekends is expected in a rotating roster.

Qualifications

• Demonstrated leadership skills with the ability to manage and motivate a team; supervisory experience is highly regarded.
• Extensive background in hospitality, ideally within a hotel or resort, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction

Skills

Leadership

Guest service

Time management

Communication

Job description

Oaks Brisbane Mews Suitesare looking for aFront Office Supervisorwho brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team. FULL TIME or PART TIME opportunities available.

About the Role:

Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.

Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.

Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.

Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.

Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

This role operates on a rotating roster, including a mix of AM, PM shifts

About you

Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded

Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations

Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations

Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties

Impeccable professional presentation, reflecting the high standards of the organisation

Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business

Career Growth: Learning and development programs to boost your career

Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family

Global Perks: International accommodation discounts across hotel brands

Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ

Experiences: Discounted entertainment and activities

Banking and Insurance: Exclusive health insurance offers and workplace banking benefits

Generous Leave: Parental and birthday leave

Wellness Boost: EAP and tailored wellness support

About us

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement.