Front Office Supervisor

Minor Hotels; Port Douglas; On-site; AUD 70,000 - 90,000; Full time

Job summary

Oaks Port Douglas Resort is seeking a Full-Time Front Office Supervisor with proven front office experience, leadership qualities and a passion for delivering exceptional guest experiences to join our team. Lead and support the team in welcoming guests, managing check-in/check-out, handling requests and resolving issues to maintain service standards.

This role requires a rotating roster including weekends, with shifts from early morning to late evening and an immediate start.

Qualifications

• Proven leadership in hospitality environments.
• Strong customer service focus and guest satisfaction.
• Ability to train and motivate a team to high standards.
• Effective problem solving under pressure.
• Excellent time management and prioritisation across front desk tasks.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing expertise and motivating the team to high service standards.
• Oversee daily tasks, ensuring accuracy and timely completion.
• Manage guest arrivals and departures for a seamless check-in/out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high satisfaction.

Skills

Leadership

Guest service

Team motivation

Problem solving

Time management

Education

RSA Certification

Job description

Oaks Port Douglas Resort are looking for a Full-Time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.

• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.

• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.

• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.

• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday

• Shift times scheduled within7:00am to 11:00pm

• Immediate start available

Qualifications

To be successful in this role you will have:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.

• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.

• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.

• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.

• Impeccable professional presentation, reflecting the high standards of the organisation.

• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Additional Information

To succeed in this role, you will demonstrate:

• Previous experience as a waitstaff, bartender, or all-rounder in a hospitality environment.

• A current RSA (Responsible Service of Alcohol) certification.

• A warm and approachable demeanour with a positive attitude.

• Proven experience delivering high-quality customer service.

• Professional presentation and exceptional communication skills.

• Reliability, with the ability to perform effectively in a fast-paced environment.

• Flexibility to work across a rotating roster, including weekends and public holidays

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.