Guest Service Agent (Parental Leave Cover)

Accor; Adelaide; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

Accommodation discounts and F&B perks

Meal discounts at Sofitel Adelaide

Staff uniform provided

Employee Assistance Program (EAP)

Learning programs through Accor Academ

Career development opportunities

Job summary

Sofitel Adelaide, part of Accor, seeks a guest‑facing front desk professional for a 12‑month fixed term starting December 2026. You will welcome guests with personalised care, set the tone for exceptional service, and anticipate needs with regional knowledge.

The role requires a service‑minded attitude, fluency in English, and a valid driver’s license; Alcohol certification or willingness to obtain is required. Availability to work days, nights, weekends, and holidays is essential.

Qualifications

• Service-focused personality with guest storytelling and anticipation of needs.
• Experience with Opera Cloud or a similar Property Management System (PMS).
• Unrestricted full driver’s license; driving automatic and manual cars is an advantage.
• Fluency in English, written and spoken; additional languages are an asset.
• Responsible Service of Alcohol certification or willingness to obtain.

Responsibilities

• Greet guests with personalised and attentive care to set the tone for exceptional service.
• Assist guests beyond check-in/check-out, sharing knowledge of the region and making recommendations.
• Anticipate guest needs and provide personalised experiences to enhance stays.

Skills

Guest storytelling

Guest service orientation

Fluent English

Driver's licence

Tools

Opera Cloud

Job description

Company Description

Belong in a place where you can be yourself and let your passion shine.

At Sofitel Adelaide, we believe luxury is brought to life through genuine human connection, exceptional experiences and an uncompromising commitment to excellence. Join a hotel community where your contribution is valued, your talents are celebrated and you are empowered to make a difference.

Here, you will have the freedom to share ideas, challenge convention and master your craft, while creating personalised experiences that make every guest feel genuinely special. Together, we celebrate the joy of hospitality, the richness of cultural connection and the pursuit of excellence, creating extraordinary experiences for our guests and meaningful opportunities for our Heartists to grow.

Job Description

By welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your rolebeyond checking people in and out. Sharing yourknowledge and love of our region, you will anticipateguest needs and offer recommendations that maketheir stays even more special. This is a 12-month fixed term contract, commencing December 2026.

Qualifications

What you will bring to the role:

• A service-focused personality is essential, with the ability to connect with guests through story telling and anticipation of needs
• Prior experience working with Opera Cloud or a similar Property Management System
• Unrestricted full driver's license, with confidence driving both automatic and manual cars is an advantage
• Fluency in English language, both written and verbal; additional languages are an asset
• Must have Responsible Service of Alcohol certification or be willing to obtain
• Availability to work days, nights, weekends, public holidays essential

Additional Information

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.