Guest Service Agent (Parental Leave Cover)

Sofitel; Adelaide; Vor Ort; AUD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Discounted accommodation and F&B atAcc

Up to 50% meals at Sofitel Adelaide

Family & Friends accommodationDiscount

Learning programs through our Academie

Uniform provided

24h Employee Assistance Program

Opportunities to grow within the world

CSR activities

Zusammenfassung

Sofitel Adelaide is seeking a guest services professional to welcome guests with personalized care, going beyond check-in to share your knowledge of the region and tailor recommendations to enhance every stay. This role is a 12-month fixed-term contract starting December 2026, aligned with peak season demand and guest expectations.

You will work a dynamic schedule including days, nights, weekends and public holidays, leveraging Opera Cloud for efficient operations and delivering outstanding

Qualifikationen

• Guest-focused service excellence and proactive hospitality.
• Experience with Opera Cloud or similar PMS.
• Unrestricted driver's license.
• Fluency in English; other languages welcome.
• RSA certification or willingness to obtain.
• Willing to work flexible days, nights, weekends and holidays.

Aufgaben

• Welcome guests with personalised and attentive service.
• Share knowledge of the region and local activities.
• Anticipate guest needs and offer recommendations.
• Assist with check-in/check-out and guest queries.

Kenntnisse

Service mindset

Storytelling

Fluent English

Flexible schedule

Driver's license, unrestricted

RSA certification

Tools

Opera Cloud

Jobbeschreibung

Job Description

By welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guest needs and offer recommendations that make their stays even more special. This is a 12-month fixed term contract, commencing December 2026.

Qualifications

What you will bring to the role:

• A service-focused personality is essential, with the ability to connect with guests through story telling and anticipation of needs
• Prior experience working with Opera Cloud or a similar Property Management System
• Unrestricted full driver’s license, with confidence driving both automatic and manual cars is an advantage
• Fluency in English language, both written and verbal; additional languages are an asset
• Must have Responsible Service of Alcohol certification or be willing to obtain
• Availability to work days, nights, weekends, public holidays essential

Additional Information

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.