Guest Service Agent (Internal)

Village Roadshow Ltd; Gold Coast City; Hybrid; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Unlimited theme park access

Complimentary passes for family and朋友

Discounts on food, retail, encounters

Employee app with retailer deals

Team celebrations and awards

Wellbeing support and EAP

In-house training and development

Job summary

Village Roadshow Ltd is seeking a Guest Service Agent for Sea World Resort, Main Beach on the Gold Coast. This part-time role offers hourly rates depending on the day: Mon-Fri $27.97/hr, Sat $34.96/hr, Sun $41.96/hr, with weekends and nights required.

Join Australia’s premier theme park resort family and help create unforgettable guest experiences. Enjoy world-class perks, team events, and opportunities to grow with the company.

Qualifications

• Passion for people and guest service mindset.
• Ability to work well in a fast-paced hospitality team.
• Flexibility to work on weekends and evenings as needed.
• Experience with Opera Property Management System is a plus.

Responsibilities

• Welcome guests with warmth during check-in and check-out.
• Assist guests with luggage, provide local tips and answer questions with a smile.
• Manage daily arrivals and support internal reporting to keep operations smooth.
• Handle transactions accurately and reconcile guest charges.

Skills

Passion for People

Teamwork

Resilience

Love for Hospitality

Flexible Availability

Tools

Opera PMS

Job description

Guest Service Agent

Part Time $27.97/hr Mon-Fri, $34.96/hr Sat, $41.96/hr Sun (HIGA Adult Rate, jnr rates may apply)

Sea World Resort, Main Beach Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian

Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

Are you ready to join an incredible team at Australia’s one and only Theme Park Resort? This isn’t just any job—it’s a chance to be part of unforgettable experiences every day! With world-class perks, exciting challenges, and endless opportunities to grow, working with us means being at the heart of something spectacular.

Why Join Us?

• Unlimited Free Access to our amazing theme parks—it’s all yours!
• Bring Your Loved Ones along with complimentary passes for family and friends.
• Enjoy Discounts on delicious food, retail gems, and unforgettable animal encounters.
• Exclusive Employee App with deals from over 65 top retailers.
• Team Celebrations: Unique team member events and awards just for you!
• Exciting Prizes and Recognition: Reward incentives for going above and beyond.
• On-site Wellbeing Team and 24/7 EAP support for health and happiness.
• Growth Opportunities: In-house training and development to help you level up in your career.

What You’ll Do:

Join the thrill of hospitality! As a Front Office superstar, you’ll be at the center of guest experiences, from friendly check-ins to helpful guidance throughout their stay. No day is the same, and each one is packed with energy and fun!

A Day in the Life:

• Welcome Guests with Warmth: Create memorable first impressions at check-in and check-out.
• Support Their Stay: Lend a hand with luggage, provide local tips, and solve any questions with a smile.
• Stay Organized: Manage daily arrivals, assist with internal reports, and keep everything running smoothly.
• Reconciliation: Take charge of transactions with ease and accuracy.

What You Bring:

• A Passion for People: You thrive in a social environment, making every guest feel like a VIP.
• Teamwork & Resilience: High-energy, positive, and ready to handle anything that comes your way.
• Love for Hospitality: You care about making every guest experience unforgettable.
• Flexible Availability: Ready to jump in on weekends or nights as needed.
• Bonus Skills: Experience with Opera Property Management System is a plus!