Guest Services Host

Village Roadshow Limited; Gold Coast City; On-site; AUD 39,000 - 45,000; Part time

Benefits offered by this job

Unlimited free park entry

Complimentary passes for family and/or

Food & beverage discounts

Retail discounts

Employee benefits app

Job summary

Sea World on the Gold Coast is seeking a Guest Services Host to welcome guests with warmth and professional service. This part-time role sits across the Guest Services Office, Animal Adventure Centre and Reception Desk, helping set the scene for an unforgettable visit from the moment guests arrive.

The role requires strong people skills, a current First Aid/CPR certificate (or willingness to obtain), and the ability to work a seven-day rotating roster including weekends and school holidays.

Qualifications

• Provide First Aid and CPR certificate is required, or willing to obtain prior to commencement.
• Well-developed organisational and administrative skills.
• Previous reception experience with communication systems/switchboard.
• Positive, friendly and enthusiastic personality.
• Professional attitude with exceptional customer service.
• Proven conflict resolution and complaint handling skills.
• Ability to use initiative to solve problems quickly and efficiently.
• Must be available to work seven-day rotating roster including weekends, school holidays and evening functions.

Responsibilities

• Answering telephone, email and face-to-face enquiries.
• Assisting lost and found inquiries per procedures.
• Processing Animal Adventure bookings and ticket upgrades.
• Conducting VIP escorts and park familiarizations.
• Handling feedback or complaints and following procedures.
• Main Reception duties including switchboard, mail/courier processing and daily reporting.
• Responding to emergencies in line with policy and procedures.
• Providing thorough knowledge of Village Roadshow Theme Parks properties.

Skills

People skills

Reception experience

Customer service

Communication

Problem solving

Organisational skills

First Aid & CPR

Job description

Guest Services Host
$29.52 per hour | Part Time
Sea World, Main Beach, Gold Coast

The Opportunity

Every great day at Sea World starts with a warm welcome. We're looking for a passionate and guest-focused individual to join our Guest Services team as a Guest Service Host, helping create memorable experiences for guests throughout their visit.

As a key part of our front of house team, you’ll be the friendly, welcoming face guests meet at our Guest Services Office, Animal Adventure Centre and Reception Desk, helping set the scene for an unforgettable visit from the moment they arrive.

This role is perfect for someone who thrives in a fast paced, fun filled theme park environment and has the flexibility to work a 7 day rotating roster between 8.30am and 6.30pm, including weekends, school holidays and the occasional evening event.

You’ll share your knowledge of our attractions, products and experiences, all while delivering warm, professional service that makes every guest feel truly special.

Key Responsibilities

You will be helping guests make the most of their visit while delivering outstanding service and support across a range of Guest Services functions, including

• Answering telephone, email and face to face enquiries
• Assisting lost and found enquiries in accordance with set procedures
• Processing Animal Adventure bookings and ticket upgrades
• Conducting VIP escorts and park familiarizations
• Handling feedback or complaints and solving or following up in accordance with set procedure
• Conducting Main Reception duties including answering switchboard calls, mail/courier processing, daily reporting of park operations etc.
• Responding and participating in emergency situations when required, in line with policy and procedures
• Providing thorough knowledge of all Village Roadshow Theme Parks properties

What We’re Looking For

Ready to bring your people skills to a fun, fast paced setting? You’ll bring:

• A current Provide First Aid and CPR certificate is required, or willing to obtain this qualification prior to commencement
• Well-developed organizational skills and strong administrative skills
• Previous reception experience with communication systems and/or switchboard experience
• A positive, friendly and enthusiastic personality
• A professional attitude and exceptional level of customer service
• Proven conflict resolution and complaint handling skills
• Ability to use initiative to solve problems quickly and efficiently
• Must be available to work a seven-day rotating roster, including weekends, school holidays and evening functions

Your backstage pass to fun, friends and unforgettable memories!

• Unlimited free entry to our amazing theme parks!
• Earn complimentary passes to share with family and friends!
• Enjoy discounts on food & beverage, retail and animal experiences across our parks!
• Exclusive employee deals through our Village Employee Benefits App, partnered with 65+ major retailers!
• Unique team events and awards, celebrating our people is part of the fun!
• Reward and recognition programs with prizes for outstanding contributions
• Wellbeing support with our on-site team and 24/7 Employee Assistance Program (EAP)
• Professional development opportunities with internal training, we love to grow our talent!

At Village Roadshow Theme Parks, our purpose is simple: create joy and memories that last a lifetime. Every day, our team brings this to life across our iconic properties , from Warner Bros. Movie World and Sea World, to Wet’n’Wild, Paradise Country, Topgolf, Sea World Resort, Australian Outback Spectacular, and Village Roadshow Studios.

Working here isn’t just a job, it’s being part of a team that loves what they do, in a vibrant, fun, and supportive environment. You’ll meet amazing people, develop new skills, and help create unforgettable experiences for our guests.

We value everyone’s unique contributions and encourage candidates of all backgrounds, abilities, and experiences to apply.