Guest Services Host

Village Roadshow Ltd; Gold Coast City; Hybrid; AUD 40,000 - 45,000; Part time

Benefits offered by this job

Free park entry

Complimentary passes

Discounts on food, retail, animal体验

Employee Benefits App

Team events & awards

Wellbeing support / EAP

Internal training & development

Job summary

Village Roadshow Ltd is seeking a Guest Services Host at Sea World, Main Beach, Gold Coast. The role offers a part-time, $29.52 per hour position focused on a warm, guest-centric front-of-house presence from the Guest Services Office, Animal Adventure Centre and Reception Desk.

You will welcome guests, share knowledge about attractions, process bookings, and ensure a memorable visit with professional service in a fast-paced theme park environment.

Qualifications

• Provide First Aid and CPR certification required or willing to obtain before start.
• Strong organizational and administrative skills.
• Previous reception experience with switchboard/communication systems.
• Positive, friendly and enthusiastic personality.
• Professional attitude with excellent customer service.
• Proven conflict resolution and complaint handling skills.
• Ability to use initiative to solve problems quickly and efficiently.
• Available to work a seven-day rotating roster including weekends, school holidays and evenings.

Responsibilities

• Answer telephone, email and face-to-face enquiries.
• Assist lost and found enquiries according to procedures.
• Process Animal Adventure bookings and ticket upgrades.
• Conduct VIP escorts and park familiarizations.
• Handle feedback or complaints and follow up as required.
• Perform Main Reception duties including switchboard, mail/courier and daily park reports.
• Respond to emergencies in line with policy and procedures.
• Provide thorough knowledge of Village Roadshow Theme Parks properties.

Skills

Provide First Aid & CPR

Organizational skills

Reception experience

Customer service

Conflict resolution

Initiative

Roster flexibility

Job description

Guest Services Host
$29.52 per hour | Part Time
Sea World, Main Beach, Gold Coast

The Opportunity
Every great day at Sea World starts with a warm welcome. We're looking for a passionate and guest-focused individual to join our Guest Services team as a Guest Service Host, helping create memorable experiences for guests throughout their visit.

As a key part of our front of house team, you’ll be the friendly, welcoming face guests meet at our Guest Services Office, Animal Adventure Centre and Reception Desk, helping set the scene for an unforgettable visit from the moment they arrive.

This role is perfect for someone who thrives in a fast paced, fun filled theme park environment and has the flexibility to work a 7 day rotating roster between 8.30am and 6.30pm, including weekends, school holidays and the occasional evening event.

You’ll share your knowledge of our attractions, products and experiences, all while delivering warm, professional service that makes every guest feel truly special.

Key Responsibilities

• Answering telephone, email and face to face enquiries
• Assisting lost and found enquiries in accordance with set procedures
• Processing Animal Adventure bookings and ticket upgrades
• Conducting VIP escorts and park familiarizations
• Handling feedback or complaints and solving or following up in accordance with set procedure
• Conducting Main Reception duties including answering switchboard calls, mail/courier processing, daily reporting of park operations etc.
• Responding and participating in emergency situations when required, in line with policy and procedures
• Providing thorough knowledge of all Village Roadshow Theme Parks properties

What We’re Looking For

• A current Provide First Aid and CPR certificate is required, or willing to obtain this qualification prior to commencement
• Well-developed organizational skills and strong administrative skills
• Previous reception experience with communication systems and/or switchboard experience
• A positive, friendly and enthusiastic personality
• A professional attitude and exceptional level of customer service
• Proven conflict resolution and complaint handling skills
• Ability to use initiative to solve problems quickly and efficiently
• Must be available to work a seven-day rotating roster, including weekends, school holidays and evening functions

Your backstage pass to fun, friends and unforgettable memories!

• Unlimited free entry to our amazing theme parks!
• Earn complimentary passes to share with family and friends!
• Enjoy discounts on food & beverage, retail and animal experiences across our parks!
• Exclusive employee deals through our Village Employee Benefits App, partnered with 65+ major retailers!
• Unique team events and awards, celebrating our people is part of the fun!
• Reward and recognition programs with prizes for outstanding contributions
• Wellbeing support with our on-site team and 24/7 Employee Assistance Program (EAP)
• Professional development opportunities with internal training, we love to grow our talent!

At Village Roadshow Theme Parks, our purpose is simple: create joy and memories that last a lifetime. Every day, our team brings this to life across our iconic properties , from Warner Bros. Movie World and Sea World, to Wet’n’Wild, Paradise Country, Topgolf, Sea World Resort, Australian Outback Spectacular, and Village Roadshow Studios.

Working here isn’t just a job, it’s being part of a team that loves what they do, in a vibrant, fun, and supportive environment. You’ll meet amazing people, develop new skills, and help create unforgettable experiences for our guests.

We value everyone’s unique contributions and encourage candidates of all backgrounds, abilities, and experiences to apply.