Guest Experience & Reservations Specialist — Flexible Rosters

The Glen Hotel Pty; Brisbane; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive remuneration

Generous staff discounts

Flexible rosters

Ongoing training and development

Job summary

St Albans Hospitality in Brisbane is seeking a Reservations Officer to manage bookings across James Street venues with a focus on guest satisfaction and flawless service. You’ll handle calls, emails, and inquiries, building a warm, professional voice for our guests.

Join a busy hospitality team and help guests find the perfect dining experience while collaborating with venue staff to ensure smooth seating and special requests. Experience with SevenRooms is valued.

Qualifications

• Experience in reservations, hosting, guest services or a similar hospitality role.
• A warm, outgoing personality and a genuine love for creating memorable guest experiences.
• Great communication skills and confidence speaking with guests.
• Strong organisational skills and an eye for detail.
• Ability to juggle multiple bookings, enquiries and priorities without missing a beat.
• Experience with SevenRooms and H&L would be a bonus!

Responsibilities

• Managing reservations, phone calls, emails and guest enquiries across our venues.
• Creating a great first impression with warm, friendly and professional service.
• Making the most of every booking opportunity, managing waitlists, cancellations and last-minute requests.
• Working closely with our venue teams to ensure bookings, seating arrangements and special requests run smoothly.
• Getting to know our venues and confidently recommending the perfect dining experience for our guests.
• Keeping guest details and reservations accurate and up to date in SevenRooms.
• Jumping in to support our venue teams with hosting and other operational needs when required.

Skills

Reservations

Guest services

Hosting

Communication

Tools

SevenRooms

H&L

Job description

St Albans Hospitality in Brisbane is seeking a Reservations Officer to manage bookings across James Street venues with a focus on guest satisfaction and flawless service. You’ll handle calls, emails, and inquiries, building a warm, professional voice for our guests.

Join a busy hospitality team and help guests find the perfect dining experience while collaborating with venue staff to ensure smooth seating and special requests. Experience with SevenRooms is valued.