Reservations Sales Agent, Mindil Beach Casino Resort

Delaware North, Australia & New Zealand; Darwin; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Complimentary meal each shift

Free parking

Discounts on dining, accommodation, &

Spa treatments discounts

Online learning access

Job summary

Mindil Beach Casino Resort in Darwin seeks a casual Reservations Agent to handle guest inquiries, sell hotel stays, and input reservations with precision. You’ll provide accurate rate and availability information while tailoring itineraries to guest needs and maintaining top-level service standards.

Applicants should have at least 12 months in a similar role, be proficient with Opera PMS, and demonstrate excellent communication and negotiation skills, with strong attention to detail.

Qualifications

• Minimum of 12 months of experience in a similar reservations role.
• Working knowledge of property management systems such as Opera.
• Outstanding communication, interpersonal, and negotiation skills.
• Strong administration skills and excellent phone etiquette.
• Attention to detail and accuracy.

Responsibilities

• Manage a high volume of guest telephone inquiries and convert sales and reservations.
• Maintain knowledge of room rates, types and availability to provide accurate information.
• Tailor itineraries for past guests and direct clientele to meet their needs.
• Respond to inquiries and concerns in a professional and friendly manner.
• Follow and maintain all quality assurance standards.

Skills

Guest service

Communication

Negotiation

Phone etiquette

Attention to detail

Administration

Interpersonal skills

Tools

Opera PMS

Job description

The opportunity

Delaware North Australia is hiring a casual Reservations Agent to join our team at Mindil Beach Casino Resort in Darwin. As a Reservations Agent, you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information. If you want to have an impact on guest experience, apply today!

What We Offer

As part of the team at Mindil Beach Casino Resort, you’ll have access to everyday benefits, lifestyle perks, and opportunities to grow:

• Darwin offers a tropical lifestyle year-round, with easy access to national parks for hiking, camping, and fishing
• You’ll be based at our beachfront resort set across 30 acres of tropical gardens, just minutes from the Central Business District
• Team members receive a complimentary meal each shift, free parking, and discounts on dining, accommodation, and spa treatments
• Access to a wide range of online learning to support your personal and professional development

What will you do?

• Manage a high volume of guest telephone inquiries, converting sales and reservations through exceptional customer-relationship skills
• Maintain strong knowledge of our products to provide guests with accurate and immediate information in areas including room rates, types, and their availability
• Liaise with our past guests and direct clientele, tailoring specialised itineraries to meet their needs and expectations
• Respond to guest inquiries and concerns in a professional and friendly manner
• Follow and maintain all quality assurance standards

More About You

• Minimum of 12 months of experience in a similar role
• Must have working knowledge of property management systems such as Opera
• Outstanding communication, interpersonal, and negotiation skills
• Strong administration skills and fantastic phone etiquette
• Focus on attention to detail and accuracy

The application period will close on 08/11/2026, unless a successful candidate is identified sooner.

Who We Are

Mindil Beach Casino Resort is the Northern Territory’s leading entertainment and leisure destination, set on Darwin’s stunning beachfront. The resort features over 600 gaming machines, a variety of table games, and exceptional dining at il Piatto for authentic Italian cuisine and The Vue for modern Australian dishes. Guests can unwind at the Lagoon Day Spa or relax by the infinity pool. Mindil Beach Casino Resort offers 152 luxury rooms and suites plus multipurpose function spaces for weddings, conferences, and special events. Combining world-class hospitality, breathtaking ocean views, and vibrant entertainment, Mindil Beach Casino Resort delivers an unforgettable tropical escape.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.