Beachfront Reservations Specialist

UNAVAILABLE; Darwin; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Complimentary meal per shift

Free parking

Discounts on dining, accommodation, &

Spa treatments

Job summary

Mindil Beach Casino Resort in Darwin is seeking a casual Reservations Agent to handle guest inquiries, sell hotel stays, and input reservations. You will liaise with guests, maintain knowledge of room rates and availability, and tailor itineraries to meet guest needs while upholding service standards.

The role requires at least 12 months in a similar position, proficiency with Opera PMS, and strong communication, negotiation, and administrative skills.

Qualifications

• Minimum of 12 months of experience in a similar role.
• Must have working knowledge of property management systems such as Opera
• Outstanding communication, interpersonal, and negotiation skills.
• Strong administration skills and fantastic phone etiquette.
• Focus on attention to detail and accuracy.

Responsibilities

• Manage a high volume of guest telephone inquiries, converting sales and reservations through exceptional customer-relationship skills
• Maintain strong knowledge of our products to provide guests with accurate and immediate information in areas including room rates, types, and their availability
• Liaise with our past guests and direct clientele, tailoring specialised itineraries to meet their needs and expectations
• Respond to guest inquiries and concerns in a professional and friendly manner
• Follow and maintain all quality assurance standards

Skills

Communication skills

Interpersonal skills

Negotiation skills

Phone etiquette

Attention to detail

Tools

Opera PMS

Job description

Mindil Beach Casino Resort in Darwin is seeking a casual Reservations Agent to handle guest inquiries, sell hotel stays, and input reservations. You will liaise with guests, maintain knowledge of room rates and availability, and tailor itineraries to meet guest needs while upholding service standards.

The role requires at least 12 months in a similar position, proficiency with Opera PMS, and strong communication, negotiation, and administrative skills.